What are the responsibilities and job description for the IT Coordinator position at 3-Dimensional Services Group?
3 Dimensional Services is seeking an Entry Level IT Professional to support and troubleshoot hardware and application installations. The selected candidate will work alongside staff to provide first-level technical support, troubleshoot application issues, manage user accounts, assist with software installation and issues, and support infrastructure maintenance. This role is designed for an early-career IT professional with foundational technical skills. The environment includes primarily windows-based pcs and servers with some VM and Linux. Network is primarily Ubiquity, with some cisco switches.
Responsibilities
- Serve as a first point of contact for technical support requests from internal users.
- Troubleshoot application-level issues, software errors, and basic system access problems.
- Manage user accounts and permissions, including account creation, configuration, updates, and maintenance.
- Support infrastructure maintenance activities under the direction of senior technical staff.
- Help ensure systems meet requirements for data security, customer privacy, data accuracy.
- Work with our team to document, escalate, and help resolve system issues.
- Follow established IT support, data protection, quality assurance, and service delivery procedures.
- Communicate clearly and professionally with users, technical teams, and client staff.
- Preferred fields of study include Computer Science, Information Systems, Engineering, Business, or a related scientific or technical discipline.
- Minimum 2 years of working experience in IT support, application support, technical troubleshooting, software testing, help desk support, data support, or a related area.
- Basic proficiency with operating systems.
- General technical troubleshooting skills.
- Ability to assist with user account and permission management.
- Strong attention to detail and ability to follow technical procedures.
- Strong communication skills and ability to work with technical and non-technical users.
- Willingness to learn enterprise applications, data workflows, QA processes, and integrated software environments.
- High school diploma or equivalent required.
Preferred Qualifications
- Academic, internship, or work experience involving databases, SQL, software testing, application support, or IT operations.
- Associate's or Bachelor's degree from an accredited college or university.