Customer Service / Inside Sales Representative

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists 

Responsibilities

·       Prepare proposals/quotes including product (valve) sizing, selection and pricing to assist Outside Sales in selling products and services.

·       Interact with customers on a day-to-day basis providing technical, commercial and general sales support.

·       Evaluate RFQ’s for testing, documentation and technical content to ensure proposed solutions meet customer requirements.

·       Evaluate customer requirements and identify opportunities for optimizing margin and expanding scope of products/services supplied.

·       Manage workload and engage available internal and external resources as required to meet customer deadlines.

·       Manage change of customer requirements to quotations and active orders reducing non-conformance while driving customer satisfaction.

·       Proactively follow up with customers on quotations achieving a high rate of conversion to orders and ensuring customer satisfaction.

·       Participate in customer meetings as required to ensure clear communication of customer requirements.

·       Develop and maintain a high level of technical proficiency with products represented.

·       Develop and maintain a high level of proficiency with internal business system and Vendor supplied sizing tools.

·       Develop and maintain awareness of all products and services provided by 3-C Valve & Equipment to identify opportunities for expanding scope of supply.

·       Assist Outside Sales in achieving the strategic goals of assigned accounts.

·       Evaluate and suggest improvements to team processes and tools that will improve efficiency and increase customer dependency.

Communicate with the 3C Management concerning the credit status of customers when a customer has a pending order and is over their credit limit or Past Due on payment of their account.

Qualifications

• BS/BA degree preferred or combination of applicable education and work experience.
• General Knowledge of Oil & Gas Production and Pipeline (Upstream and Midstream markets).
• Ability to develop technical knowledge and understanding of valve sizing and the selection of specific valves for various applications

Experience/Skills:

• 5 plus years Inside Sales experience in an industrial sales environment to include direct customer interface and customer service experience.
• Experience with QuickBooks and MS Office including MS Word and Excel.
• Excellent telephone and writing skills.
• Strong organizational skills, including personal computer skills.
• Demonstrated ability to communicate and coordinate with a cross section of other employees, vendors, and customers.
• Strong customer service skills including the ability to develop rapport and trust with customers, vendors and fellow employees.
• Excellent problem solving skills.
• Strong interpersonal skills and the ability to work as part of a Team.
• Strong time management skills including ability to multi-task.
• Demonstrated attention to detail.
• High ethical standards in dealing with customers, vendors and fellow employees.
• Good self-management skills including dependability, initiative, innovation, professionalism and organization skills