Manager of Support Services

We’re 2W Technologies – a 30-year powerhouse, a managed, Tier 1 Microsoft CSP and Epicor Platinum Elite Partner that keeps manufacturers running faster, smarter, and safer with Epicor ERP, Azure, M365, and bullet-proof IT infrastructure. We need a battle-tested leader to own our Managed Services practice and make our clients look like heroes. 

What You’ll Actually Do  

• Lead a tight-knit squad of 6-10 support ninjas (Tier 2 Azure/M365/Epicor specialists) – mentor them, level them up, and watch them crush it.
• Be the air-traffic controller for escalations: jump into the fire on critical incidents, rally cross-functional teams, and get systems back online fast.
• Build unbreakable client relationships – jump on calls, fix the big stuff yourself when needed, and turn “problems” into raving testimonials.
• Ruthlessly improve: root-cause everything, kill repeat incidents, tune alerts, and write playbooks that actually get used.
• Future-proof the team – hire, train, certify, and align skills with our next wave of services.
• Sit at the leadership table with other Practice Managers – your voice shapes where the company goes next.

You’re Our Person If You Have 

• 7 years running IT/Managed Services teams or major projects (B2B or professional services experience = huge plus)
• Deep hands-on knowledge of Azure, M365, networking, and infrastructure (Epicor ERP experience = instant celebrity status)
• Proven ability to grow people and hit SLAs without breaking a sweat
• Zero fear of jumping on client calls or presenting to executives
• A track record of turning chaos into calm and “good” support into “legendary”

What You Get 

• Competitive pay full benefits
• Real budget for certifications and training (we actually want you to use it)
• Fast-moving, no-BS environment where your ideas ship quickly

Ready to run the engine room of a top-tier Epicor partner and make manufacturers love their IT again?