What are the responsibilities and job description for the Manager of Support Services position at 2W Technologies, Inc.?
We’re 2W Technologies – a 30-year powerhouse, a managed, Tier 1 Microsoft CSP and Epicor Platinum Elite Partner that keeps manufacturers running faster, smarter, and safer with Epicor ERP, Azure, M365, and bullet-proof IT infrastructure. We need a battle-tested leader to own our Managed Services practice and make our clients look like heroes.
What You’ll Actually Do
- Lead a tight-knit squad of 6-10 support ninjas (Tier 2 Azure/M365/Epicor specialists) – mentor them, level them up, and watch them crush it.
- Be the air-traffic controller for escalations: jump into the fire on critical incidents, rally cross-functional teams, and get systems back online fast.
- Build unbreakable client relationships – jump on calls, fix the big stuff yourself when needed, and turn “problems” into raving testimonials.
- Ruthlessly improve: root-cause everything, kill repeat incidents, tune alerts, and write playbooks that actually get used.
- Future-proof the team – hire, train, certify, and align skills with our next wave of services.
- Sit at the leadership table with other Practice Managers – your voice shapes where the company goes next.
You’re Our Person If You Have
- 7 years running IT/Managed Services teams or major projects (B2B or professional services experience = huge plus)
- Deep hands-on knowledge of Azure, M365, networking, and infrastructure (Epicor ERP experience = instant celebrity status)
- Proven ability to grow people and hit SLAs without breaking a sweat
- Zero fear of jumping on client calls or presenting to executives
- A track record of turning chaos into calm and “good” support into “legendary”
What You Get
- Competitive pay full benefits
- Real budget for certifications and training (we actually want you to use it)
- Fast-moving, no-BS environment where your ideas ship quickly
Ready to run the engine room of a top-tier Epicor partner and make manufacturers love their IT again?
Click Apply!
Let’s build something epic.