What are the responsibilities and job description for the Technical Support Engineer - 2nd Shift position at 2nd Shift - Futurex?
Futurex is seeking talented individuals with a passion for technology and an interest in business to join our team as a Technical Support Engineer for our 2nd shift from 4:00 pm - 12:00 am (CT). This position is hybrid (on-site and remote) at Futurex’s Engineering Campus in Bulverde, 15 miles north of San Antonio, Texas.
This position involves individuals in both the business development and IT support for Futurex’s advanced line of cryptographic security solutions. Initially, individuals in this position work to develop a deep knowledge of Futurex technology and industry standards by participating in our software quality assurance process. This progresses into customer support and sales with Tier-1 organizations worldwide.
RESPONSIBILITIES INCLUDE:
- Provide ongoing technical support and guidance to Futurex’s global customer base from 4:00 pm - 12:00 am CT
- Test and troubleshoot new and existing hardware, software, and firmware developed for the data security and encryption industry
- Apply business knowledge and technical ability to create state-of-the-art solutions to help enterprises secure their sensitive data
- Train customers on the Futurex product line and data security best practices
- Help develop customer IT environments and provide project management services for custom initiatives
- Write and maintain technical documentation released to the public
- Understand industry-specific APIs and protocols used when interfacing with external systems