Front Desk Ambassador

BACKGROUND

At 2Life Communities, our mission is to create opportunities for all older adults to live full lives of connection and purpose in dynamic, supportive environments.  As we evolve to meet the diverse needs of our residents, we invite you to be a part of an exciting new venture.

Within the year will open Opus Newton—a groundbreaking model of community for older adults who fall in between qualifying for subsidized housing and being able to afford the very high-end market offerings.  Set on the JCC Campus in Newton and physically connected to 2Life Community's Coleman House, Opus Newton will be an inclusive, welcoming community.  A defining, unique element is the focus on volunteering as a community-building tool.   All Opus residents agree to volunteer at least 10 hours/month.  In addition, there are beautifully-landscaped terraces with a cafe, cultural arts and learning spaces, fitness areas, patios, and gardens. Walking trails will link our campus to the JCC, Newton Community Farm, and Nahanton Park.

We are looking for staff who embody the spirit of the Opus community - a culture of inclusivity, warmth, and respect. This is a unique opportunity to help shape Opus Newton into a welcoming and engaging home for all its residents. 

We are seeking per diem candidates with availability on weekends and/or holidays, including evenings. There may also be opportunities for occasional weekday (Monday–Friday) morning shifts as hours become available.

This is a great opportunity for individuals looking for flexible hours, a meaningful work environment, and the chance to be part of an organization that values teamwork and compassion.

 GENERAL SUMMARY

The Front Desk Ambassador (FDA) provides general reception services and office support by greeting and assisting visitors and answering the phone. The FDA handles incoming and outgoing communications and ambassadors for 2Life Communities tenants and staff. The FDA is warm and friendly, efficient, and comfortable being a team member and can multi-task. The ideal candidate for this job is resourceful, a good problem solver, and organized.

ESSENTIAL JOB FUNCTIONS

• Provide a welcoming and supportive atmosphere for residents, guests, and visitors entering 2Life and act as an effective liaison for all those seeking to access information and services
• Provide administrative and clerical support for the Executive Director and data-based assignments for other departments negotiated through the Executive Director. Tasks include but are not limited to: schedule and meeting coordination, correspondence, letter and document production, and file maintenance.
• Provide general reception services by answering the telephone and greeting visitors positively, courteously, and respectfully
• Handle all incoming packages and the process for noting package arrivals, including contacting tenants to notify them that a package/mail has arrived for them and is picked up from the lobby area promptly 
• Maintain inventory of office supplies, including coffee and other refreshment supplies—track and order supplies as necessary
• Provide general administrative support, including but not limited to data entry, documentation, printing, photocopying, faxing, scanning, distributing notices, and filing
• Maintain a proper and user-friendly filling and document control system for recording and tracking all documents relevant to the operation of the front desk
• Create and maintain valuable databases for future tracking of guests, providers, and collaterals who work with and support 2Life

PREPARATION, KNOWLEDGE, SKILLS & ABILITIES

• Excellent communication skills
• Comfortable with a diverse population of older adults in residential setting; previous experience preferred
• Experience with Microsoft Office Suite and general computer proficiency
• Fluent in English

The above statements intend to describe the general nature and level of work performed by people assigned to do this job. The above does not intend to be an exhaustive list of all responsibilities and duties required.

We desire to build and cultivate an environment that brings together an exceptional workforce with unique experiences, backgrounds, talents, and perspectives.

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.