What are the responsibilities and job description for the Front Desk Customer Service Representative position at 258 TIRE, LLC?
Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and creating a positive experience for all customers. The ideal candidate will have excellent phone etiquette, customer service experience, and knowledge of the tire/automotive industry. This shift is 9:30/10:30a-6pm Monday through Friday. Hours may increase depending on time of year/busyness/employee vacations. No Holidays, No Weekends. Starting pay of 14.00-14.50 per hour based on experience with opportunity for a raise.
Duties:
- Greet guests and provide them with outstanding customer service
- Check customers in and out for their appointments
- Assist customers with inquiries and provide information about pricing for jobs.
- Handle customer complaints or concerns in a professional manner
- Answer phones and questions in regards to services we offer
- Quote and schedule auto repair and tire jobs for customers
- Maintain accurate records of customer interactions and transactions
- Collaborate with towing customers and insurance companies
Qualifications:
- Previous experience in customer service
- Excellent phone etiquette and communication skills
- Proficiency in computers is a bonus (QuickBooks and internet based websites)
- Strong problem-solving skills and ability to handle difficult situations with tact and diplomacy
- Knowledge of the tire/auto repair industry a bonus
- Ability to attend working shifts with consistency and on time
Benefits:
- Competitive pay based on experience
- Paid Holidays after 90 days
- Paid Vacation time after 90 days
- NO WEEKENDS
If you are a motivated individual with a passion for providing exceptional guest services, we would love to hear from you. Apply today to join our team as a Front Desk Agent!
Job Types: Full-time, Part-time
Pay: $14.00-14.50 per hour to start
Expected hours: 34 – 40 per week
Benefits:
- Paid time off
Schedule:
- Day shift
- Monday to Friday
- No weekends
- No Holidays
Work Location: In person
Job Types: Full-time, Part-time
Pay: $14.00 - $14.50 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Shift:
- Day shift
Work Location: In person
Salary : $14 - $15