Jersey Mike's Manager in Training (JMMIT)

Jersey Mike's Subs is coming to Lebanon and looking for its very first Shift Leader!

As Shift Leader, you will play a key role in facilitating excellent in-store operations. You are encouraged to be yourself at Jersey Mike’s – just as authentic as our subs. The Shift Leader prides themselves on setting a strong example for the rest of the team: showing fellow team members how to efficiently and correctly perform duties, keeping our store squeaky clean, maintaining 100% integrity, and treating others as you would want to be treated – that’s how we win as a team! If you are naturally enthusiastic, kind, positive, and capable of executing all initiatives detailed in the Shift Leader description – this role is a wonderful fit for you!

Responsibilities:

• Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.
• Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.
• Work together with the line team to prepare cold and hot subs to customer specifications, while following cooking instructions, safety procedures, and sanitary requirements.
• Use specific kitchen machinery such as knives, grills, slicers, etc.
• Ensure restaurant cleanliness daily by clearing and wiping tables, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
• Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed.
• Handle customer concerns and complaints professionally and calmly to resolve problems according to Jersey Mike's standards and policy.
• Maintain a neat and tidy appearance by wearing required uniform and adhering to a corporate dress code.
• Be YOU!

Requirements:

• Set an enthusiastic tone for the team with strong work habits and ethics
• Ability to understand and adhere to all company policies and procedures
• Commitment to learning
• 4-Week paid training at a separate Jersey Mike’s store prior to opening — travel pay included
• Have strong desire to work as a Team Player
• Flexibility to work day and nights shifts, weekends, and holidays - fully open availability
• Ability to stand for long hours at a time and work in a fast-paced environment
• Positive attitude and commitment to customer satisfaction
• Ability to lift 40 pounds
• Must be 18 years old or older

Our authentic taste – served Mike's Way® with lettuce, onions, tomatoes, oregano, salt, and THE JUICE (oil and vinegar) – is called our CRAVEABILITY factor. Our secret? Everything about Jersey Mike’s is the absolute highest quality, including our employees. Our meats and cheeses are all top-quality premium brands sliced freshly before your eyes. Our bread is fresh-baked each day on premises. And of course, everything’s created right in front of you. It’s what makes Jersey Mike’s the most authentic tasting submarine sandwich available, truly A Sub Above, and it’s a tradition of quality we’ll never outgrow. Our team is just that as well...an amazing group of people working together, having fun, engaging with our customers, and making each visit memorable with our unique, friendly, and welcoming personalities.

Pay: $17-19 / hr (includes tips)

Benefits:

• Employee discount
• Paid training and fuel reimbursment
• Tips
• Flexible schedule
• PTO program

Job Type: full time

Education: No education required, previous experience in customer service, retail, or food service is preferred

Work Location: on-site