What are the responsibilities and job description for the Community Supports Coordinator position at 24 Hour Home Care - Corporate Division?
WHO WE ARE:
24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com.
WHO YOU ARE:
You are a passionate and performance-driven team player, eager to take on a key role in our company's growth. You embody Team 24's Care & Compete Principles and Competencies:
In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page
Sound interesting? Read on for more details!
THE ROLE:
The Community Supports Coordinator, AWC manages the full onboarding process for caregivers and members within the Agency with Choice service line. This role ensures a smooth and timely transition from referral to admission, maintaining compliance and high-quality service delivery. By serving as the main point of contact for members and caregivers and collaborating with internal teams, the coordinator supports program growth and a seamless service experience.
Primary Responsibilities
Lead the end-to-end onboarding process for caregivers and members, ensuring all required documentation and compliance standards are met.
Act as the primary contact for new members and caregivers, providing timely updates and clear communication throughout onboarding.
Maintain accurate, real-time caregiver and member records in Salesforce and other tracking systems, including status updates and key metrics.
Educate and support caregivers on timekeeping policies, recording procedures, and program requirements.
Respond to inquiries from members and caregivers via phone, text, chat, or email, delivering one-call resolutions and excellent customer service.
Communicate with health plans and case managers to meet closed-loop referral and care integration requirements.
Support the Community Supports team with ad hoc tasks, meetings, and special projects as needed.
This is a hybrid position, coming into the El Segundo office 1x per month.
Please note that this is a temporary position.
WHAT YOU BRING TO THE TABLE:
Skills
Strong communication and relationship-building skills with members, caregivers, and internal teams
Excellent time management and organizational ability to handle multiple cases simultaneously
Attention to detail and accuracy in processing applications and maintaining records
Problem-solving and decision-making skills to quickly address onboarding challenges
Proficiency in Microsoft Office and case management systems (e.g., Salesforce)
Positive, solution-oriented mindset and ability to meet time-sensitive deadlines
Qualifications
Customer service or service-oriented experience (minimum 1 year preferred)
Bilingual Spanish skills preferred
Ability to work independently and adapt to changing priorities
Flexibility to travel occasionally for in-person meetings, events, or conferences
WHAT WE BRING TO THE TABLE:
Learn more about 24 Hour Home Care's benefits for temporary employees here!
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.
Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire's written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.
Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.
- By Email: info@dcba.lacounty.gov
- By Web: https://dcba.lacounty.gov/contact-us/
- By Phone: (800) 593-8222
For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).