What are the responsibilities and job description for the Contents Manager position at 24 HOUR FLOOD PROS LLC?
Benefits:
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Vision insurance
About Us
At 24 Hour Flood Pros, we specialize in water and fire mitigation support services, including expert contents packout, odor removal, and smoke/soot cleaning. As a trusted name in disaster recovery, we’re committed to restoring not only homes—but peace of mind. Through advanced techniques, detail-driven documentation, and compassionate service, we ensure that each customer’s property is handled with the highest standard of care and professionalism.
We are seeking a Mitigation Contents Manager to lead our contents division. This leadership role is ideal for someone with experience in restoration or logistics who thrives on organization, accountability, and customer service. You will oversee the full lifecycle of personal property handling—from on-site packouts through warehouse management to final delivery—on residential and commercial water/fire loss jobs.
Key Responsibilities
• Team Leadership
Supervise and mentor a team of Content Technicians, ensuring consistent training, performance, and adherence to protocols. Lead by example with professionalism and care.
• Inventory & Documentation
Oversee thorough inventory of all affected contents using industry tools (e.g., Encircle, DASH, Moisture Mapper). Ensure detailed documentation, tagging, photo logs, and chain of custody compliance.
• Packout Oversight
Direct safe handling, packing, wrapping, and labeling of items for transport. Ensure that all personal property is treated with respect and attention to avoid damage or loss.
• Customer Communication
Serve as the primary contents liaison for homeowners, property managers, and insurance adjusters. Provide updates, resolve concerns, and maintain transparency throughout the process.
• Warehouse & Logistics Management
Oversee intake, vaulting, storage organization, and digital tracking within the warehouse. Maintain order, cleanliness, and separation of cleaned vs. contaminated items.
• Return Coordination
Manage the re-delivery and unpacking of contents, ensuring items are returned in proper condition, accurately inventoried, and with customer satisfaction.
• Safety & Compliance
Enforce OSHA and IICRC safety standards for team operations. Ensure PPE usage, safe lifting, and contamination precautions are followed at all times.
• Hands-On Support
Willingness to assist physically when needed—especially on larger moves, complex jobs, or training days. Must be capable of lifting up to 70 pounds as needed.
Qualifications
• Prior leadership or supervisor experience in restoration, moving/logistics, or warehouse management (preferred).
• Experience with packouts, property handling, or insurance restoration (strongly preferred).
• Excellent communication skills—both verbal and written—with a focus on empathy and professionalism.
• Strong organizational skills and attention to detail.
• Familiarity with digital documentation and inventory apps is a plus.
• Ability to prioritize and multitask under pressure.
• Commitment to safety, punctuality, and high standards.
• Clean driving record and ability to pass background check.
• Full-time availability, with flexibility to work occasional weekends or after-hours during emergency situations.
Salary : $55,000 - $80,000
