What are the responsibilities and job description for the District Manager- Pacific Northwest position at 24 Hour Fitness USA, LLC?
Job Summary
The District Manager's primary responsibility is to drive our mission to create happier, healthier lives for our members and team members. The District Manager ensures that all clubs within an assigned district provide an exceptional member experience, exhibit a team driven environment and achieve financial success through operational excellence. The District Manager will lead, inspire, and motivate a team of 7-26 diverse General Managers (GM) in delivering a positive financial performance, implementing organizational programs, and executing on district and regional goals.
The District Manager's primary responsibility is to drive our mission to create happier, healthier lives for our members and team members. The District Manager ensures that all clubs within an assigned district provide an exceptional member experience, exhibit a team driven environment and achieve financial success through operational excellence. The District Manager will lead, inspire, and motivate a team of 7-26 diverse General Managers (GM) in delivering a positive financial performance, implementing organizational programs, and executing on district and regional goals.
ESSENTIAL DUTIES & RESPONSIBILTIES
- Accountable for district financial results including and not limited to club revenue, club operating profit (COP) including sales, staffing/labor spend, sales team productivity, and fitness sales.
- Utilizing a strong understanding of business functions, the industry and organizational performance the District Manager is responsible for setting high goals for both personal and GM group accomplishments to effectively contribute to broader organizational results.
- Builds Effective teams by identifying and hiring diverse talent, assessing, and cultivating talent. The District Manager engages the General Managers towards a shared purpose, consistently seeking, and creating development opportunities, and continuously providing fair and transparent coaching.
- Creates a culture of accountability by managing district Team performance. Diagnoses gaps in direct reports knowledge, experience, skills, and behavior and provides coaching, direction, resources, and performance management to close leadership gaps.
- Establishes priorities, goals, and drives achievement of revenue targets for membership, fitness, labor management, and club operating profit (COP.)
- Identifies, plans, and executes on club improvements within the district.
- Responsible for exceeding district Member acquisition goals through conversion, core membership growth and yield.
- Drives member retention and minimizes member attrition through understanding, assessment, and achievement of positive NPS (Net Promoter Score,) resolving escalated member concerns and ensuring club cleanliness, friendliness, and well-maintained facilities are exceeding member expectations.
- In partnership with District Fitness leaders, drives fitness business results including fitness sales, Group X effectiveness and fitness penetration across member base.
- Provides input to regional and companywide goal planning and strategic initiatives.
REQUIRED QUALIFICATIONS, SKILLS, EDUCATION AND ABILITIES
- 3-4 years of progressive management experience supervising 5-25 employees who are leaders of others.
- 4-6 years of fitness or broad retail/hospitality/service industry experience.
- Prior experience in multi-unit management and or proven career growth across multiple locations.
- Proven experience in a collaborative role interfacing with multiple stakeholders within differing levels of an organization.
- Superior priority setting skills required, must demonstrate the ability to establish success rhythms for themselves and their team to complete work efficiently and on time by setting priorities, establishing timelines, and leveraging resources.
- Must have a strong understanding of business functions, the industry and districts performance to maximize results.
- Ability to persuade and influence diverse audiences and manage through adversity with tact and business acumen.
- The selected candidate must be able to perform the position in the geographical area of the outlined district at time of hire.
- Bachelor's degree in related field and or certification in fitness preferred but not required.
Physical Demands/ Environmental Conditions/Travel
- May be required to work at a computer or on phone for extended periods.
- Must be able to work extended hours (nights and weekends) on occasion.
- Business travel required 50%-75% with primary travel to local clubs within a designated district.
Disclaimers
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.
COMPLIANCE & INTEGRITY: Consistently supports compliance and Workplace Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (if applicable), and 24 Hour Fitness' policies and procedures.
All Directors, Managers and Supervisors are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments.
All Directors, Managers and Supervisors are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments.
SERVICE & QUALITY: In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by 24 Hour Fitness as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to members and team members, contracted providers, and vendors.
WORKPLACE SAFETY: In addition to defined working conditions and physical requirements, employees are accountable for working safely, following established policies & procedures; and reporting all injuries and hazards to their supervisor immediately.
Supervisors and Managers are accountable for ensuring the safety performance of employees; applying consistent practices in compliance with federal, state, and local regulations; providing guidance to maintain a safe and healthy work environment.
Supervisors and Managers are accountable for ensuring the safety performance of employees; applying consistent practices in compliance with federal, state, and local regulations; providing guidance to maintain a safe and healthy work environment.
