What are the responsibilities and job description for the Front Desk Associate position at 24/7 Designs & Prints?
Position Overview
We’re looking for a highly organized and customer-focused Front Desk Associate to manage daily communications, support fulfillment operations, and provide an excellent in-store experience. This role connects the front desk, digital operations, and production team to ensure smooth workflow and fast customer service.
Schedule
Full-time, on-site.
- Monday to Friday: 10:00 AM – 6:00 PM
- Saturday: 11:00 AM – 4:00 PM
- Sunday: CLOSED
Key Responsibilities
- Greet and assist walk-in customers; guide them through ordering and inquiries.
- Manage all communication channels (Slack, Support Email, Shopify messages).
- Add customer notes and updates to the workflow in real time.
- Contact customers about order issues, delays, or missing files.
- Review daily orders, due dates, and approved jobs with the shop operator.
- Create and approve order details for walk-in orders.
- Print order receipts and support fulfillment team as needed.
- Keep the front desk and lobby clean, organized, and presentable at all times.
- Complete daily opening and closing duties, including archiving emails, updating trackers, deleting downloads, and securing the workspace.
- Record short content clips showcasing shop activities for social media use.
- Monitor the call queue and be ready to assist customer service representatives when calls are back-to-back and help is needed.
Ensure client management satisfaction:
- Maintain professional, timely, and solution-focused communication with all client managers.
- Proactively address questions or concerns and follow up until the client is fully satisfied with the resolution.
- Share relevant updates with the team to help maintain strong, long-term client relationships.
Qualifications
- Strong communication and people skills
- Highly organized and detail-oriented
- Comfortable using Slack, Shopify, Zoho, ClickUp, and email
- Able to multitask in a fast-paced environment
- Team player willing to assist front and back operations
Job Types: Full-time, Contract
Pay: $13.00 - $15.00 per hour
Expected hours: 40 per week
Work Location: In person
Salary : $13 - $15