Vendor Relations Compliance Team Lead

The Team Lead will oversee the daily activities of Vendor Relations Coordinators to ensure timely completion of assigned tasks. This includes monitoring workload, assigning priorities, answering process-related questions, and ensuring that daily responsibilities are completed accurately.

Job Duties and Responsibilities

· Monitor coordinators productivity, accuracy, and follow-through.

· Ensure vendor compliance requests are handled in a timely and professional manner.

· Review open items, pending vendor follow-ups, and outstanding insurance corrections.

· Provide training and support for new and existing coordinators.

· Identify process gaps and recommend improvements to increase efficiency.

· Support the team in contacting vendors who are not compliant.

· Review inbox activity to confirm requests are addressed within expected timeframes.

· Assist the Director of Vendor Relations with task delegation and team performance updates.

Vendor Management

· Monitor various vendor relations email distros.

· Assist with inquiries related to vendor payment status when tied to compliance requirements.

· Promote timely, accurate, and professional communication across all vendor-facing channels.

· Oversee new vendor applications submitted through the company website.

Team Management

· Responsible for ensuring Team Members are compliant with all Company policies and procedures.

· Responsible for initiating the progressive discipline process, with support of Director of Vendor Relations and HR.

· Responsible for knowing where Team Members are at all times if not at assigned desks.

· Provides day-to-day guidance and oversight of team members; actively works to promote and recognize performance.

· Continually gathers and monitors information on team performance, workload, talent development, and opportunities for growth. Develops assessments and participates in all performance management discussions.

· Ensures that everyone on the team, individually and collectively, understands their daily tasks, responsibilities, and overall role

· Responsible for all team time management and timekeeping procedures. Monitoring schedules, timecards, and overtime. Approving all timecard and PTO requests. Monitoring PTO schedules and ensuring sufficient team coverage

Individual Development and Accountability

· Maintains a high-level of professionalism. Is personally accountable for actions, behavior, and outcomes. Manages stress and demeanor in a professional manner at all times.

· Possess and maintain thorough knowledge of Facilities Management industry.

· Communicates with team members, peers, colleagues, and members of management in a professional, respectful manner at all times.

· Follows and respects all established Company policies and procedures.

· Is prepared and prompt for all required team, department, and Company meetings. Actively participates in discussions, is accountable for assigned action items, and ensures appropriate communication back to team members.

· Establishes priorities, work independently, and proceed with objectives without supervision.