What are the responsibilities and job description for the Account Supervisor position at 22squared?
OVERVIEW
The Account Supervisor (AS) is the primary contact for both the day-to-day project work and strategic leadership on the Business Leadership team. This role is evenly divided between strategic and project management and requires a nimble self-starter with a passion for the agency's work and the client’s business. Successful Account Supervisors manage relationships at all levels, represent the agency’s vision to key stakeholders, and continuously work to identify opportunities to move the client and agency businesses forward.
RESPONSIBILITIES
- Ensure that the agency’s work reflects our integrated expertise and is executed to the highest quality – on time and on budget
- Ensure all project initiatives (briefs, POVs, creative, media plans, reports) are strategically aligned to brand goals with minimal oversight
- Elevate issues and opportunities to the Group Business Director as needed
- Proactively manage all internal and client relationships, anticipating and resolving issues while utilizing leadership support as needed
- Collaborate with the agency team to develop and deliver effective presentations
- Consistently evaluate creative based on strategy and the client needs
- Maintain a thorough understanding of all client-related activities to build and maintain client confidence
- Responsible for workflow across all campaigns and projects
- Lead meetings by setting expectations for key deliverables, clarifying team roles, and next steps
- Partner with Group Business Director and Senior Leadership on annual SOW, tracking budgets, monitoring team hours, and account profitability
- Lead and develop junior team members, setting clear expectations and ensuring efficient distribution of team communication to the Business Director
- Serve as the client business expert, maintaining a forward-looking knowledge of the category, emerging trends, and technology
- Be a student of the industry and proactively share insights, things to watch, new work and key topics as related to client and agency business
- Identify account growth opportunities and future income streams
QUALIFICATIONS
- Bachelor’s degree
- 5-8 years of agency or relevant marketing experience
- Superb written and verbal communication skills
- Proven expertise across traditional (emphasis on TV), social and digital channels to effectively lead campaigns from brief development to production to measurement.
- Strong functional knowledge of the social and digital media ecosystem and data, including cross-platform measurement, tagging requirements, web analytics, and attribution
- Ability to inspire confidence and growth in agency and client team members
- Proven strategic thinker who acts with authority to set the strategic direction, proactively influence client and integrated teams with clear, reasoned solutions (a mindset of "Here’s how I think it should be done and why" vs “How should I do it?”)
- Proven ability to supervise and develop team members through daily oversight, regular development check points and formal yearly reviews
- Self-driven to continuously educate across various disciplines to provide thoughtful insights and analysis
- Solutions-focused with a proven ability to think on your feet, adapt to obstacles, and respond fluidly to different personality types and information gaps
- Comfortable using Google Workspace and Mac Computers
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