What are the responsibilities and job description for the Helpdesk Technician Tier I/II (Federal/State Experience Required) position at 22nd Century Technologies Inc.?
Job Title: Technical Support Technician level 1 & 2
Work Arrangement: Onsite
Location: Washington, DC 20515
Position type: Contract long term
Experience Required:
- Five (5) years of advanced-level experience with Windows, macOS, iOS, and Android operating systems.
- Five (5) years of Active Directory user and account administration.
- Five (5) years of experience supporting Microsoft Windows and Office 365 applications.
- Three (3) years of experience supporting clients using remote access software.
- Three (3) years of experience supporting remote connectivity (VPN).
- Ability to lift up to 50 pounds of equipment as needed for on-site hardware support.
- Tier 3 contractors shall also have advanced PowerShell and Power BI skills.
- More than One (1) year minimum experience supporting:
o macOS
o Remote access tools (e.g., Cisco AnyConnect)
o VPN and secure remote connectivity (RSA SecurID experience preferred)
Salary : $65,000 - $80,000