CCSS Support and Training Coordinator

Job Overview

The CCSS Support and Training Coordinator supports the daily operation and quality of 21st Century Care's Comprehensive Community Support Services program. The position provides documentation review, staff support, monthly training coordination, client eligibility communication, and office-based assistance with CCSS clients. The Coordinator serves as a resource for Community Support Workers (CSWs), helping promote consistent documentation practices, effective communication, staff development, and appropriate coordination of CCSS services.

Duties

• CCSS Progress Note Review: Review and approve CCSS progress notes to support timely and consistent completion of required service documentation.
• CSW Support: Assist Community Support Workers with questions and concerns as needed and help direct issues to the appropriate supervisor or department when additional assistance is required.
• Monthly OOO Training: Identify qualifying trainings and prepare training materials each month for in both on and offsite trainings.
• In House Training Coordination and Facilitation: Develop, coordinate, organize, and facilitate the monthly Flavor of the Month training based on identified training topics and organizational needs. Ensure necessary materials and information are prepared for participating staff.
• Client Eligibility Communication: Review information provided by the receptionist regarding clients identified as ineligible for services and communicate this information to the appropriate CSWs each month.
• Office-Based CCSS Support: Assist with CCSS support for clients in the office as needed, including helping clients and CSWs address service-related needs and coordinating with appropriate staff.

Skills

• Deep understanding of FDA regulations, EMA regulations, ISO 13485 standards, and ICH guidelines for clinical research and manufacturing processes.
• Proven experience in managing regulatory compliance projects within pharmaceutical or biomedical environments.
• Strong project management skills with proficiency in compliance management software tools.
• Excellent writing skills for preparing clear documentation, reports, and regulatory submissions.
• Data analysis skills to interpret compliance metrics and support decision-making processes.
• Knowledge of health regulation policies, drug regulation procedures, and quality assurance practices.
• Effective cross-functional communication abilities to coordinate among research teams, regulatory bodies, and internal stakeholders.
• Familiarity with research methodologies related to clinical trials and biomedical product development.

Minimum Requirements

Education and Experience

• Bachelor’s degree in Business Administration, Public Administration, Social Work, or a related field; Master’s degree preferred.
• Minimum of 2 years of professional experience, preferably in a non-profit or healthcare setting.
• New Mexico Certifications preferred

Skills and Competencies

• Strong leadership and team management skills with the ability to motivate and guide staff.
• Excellent project management skills, including planning, budgeting, and resource allocation.
• Strong analytical and problem-solving abilities with attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and project management software (e.g., MS Project, Asana).
• Excellent communication and interpersonal skills, with the ability to engage and collaborate with diverse stakeholders.

Personal Attributes

• Demonstrated professionalism and commitment to organizational goals.
• Ability to work independently and handle multiple priorities in a fast-paced environment.
• Strong organizational and time management skills.
• Ability to adapt to changing priorities and work effectively under pressure.

Pay: $16.83 - $19.23 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• 401(k)
• Paid time off

Work Location: In person

Salary : $17 - $19