Housekeeping Manager

Job Description

Supervises: Housekeeping Supervisors, Room Inspectors

General Purpose: The Housekeeping Manager is responsible for supervising the daily operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets, using minimal expenses to maximize profits.

Specific Responsibilities

• Supervise the housekeeping employees, motivate the team through training, development, empowerment, coaching, and counseling.
• Recommend discipline and termination, as appropriate.
• Supervise and inspect the daily cleaning of the guest rooms, public areas, and back of house.
• Ensure compliance with accident/loss preventive programs.
• Achieve a high level of cleanliness and guest satisfaction.
• Monitor and report on expenses (payroll and supplies) in an effort to control cost, while ensuring adequate staff, and supplies are on hand to provide top quality service.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Work with the front desk staff to help resolve guest issues that arise.
• Refer and follow-up on maintenance issues/problems with Engineering to protect hotel assets and to ensure a safe and accident free environment for guest and employees.
• Log items into the Lost and Found and answer inquiries from guests to meet overall lost & found satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel’s guests, staff and company.
• Communicate within all departments of the company.
• Responsible for learning and being efficient using the 21c checkbook. This involves invoicing, calling suppliers, budgeting, researching, and working with the accounting department.
• Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments.
• Scheduled days and times may vary based on needs.
• Other duties as assigned by your supervisor or manager.