Valet

Job Description

The Valet Attendant provides exceptional hospitality services to guests in an attentive, friendly, and efficient manner. In this key role, you will offer information about check-in, opens and closes car doors and hotel entrance doors, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage during arrival and departure.

Job Responsibilities

• Open doors and assist guests/visitors entering and leaving property
• Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses, to ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic
• Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
• Monitor and maintain safety, security, and cleanliness of parking areas/levels, and report any vehicles/safety hazards, unauthorized personnel, or potential security problems to the manager
• Maintain security of vehicles and vehicle keys
• Communicate parking procedures to guests/visitors
• Identify and explain room features to guests
• Transport guest luggage to and from guest rooms and/or designated bell area
• Assist with luggage storage and retrieval
• Assist guests in/out of vehicles, including assisting with loading/unloading luggage
• Assist Concierge and Front Office staff with guest requests and services, as needed
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager
• Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional
• Develop and maintain positive working relationships with others

Job Requirements

• Standing at least 8 hours a day. Running up to 200 yards, 50 times a day or more
• Entering and exiting customers vehicles 75 or more times daily
• Lifting wheelchairs, strollers, walkers, baggage, gifts, etc. (in and out of customers vehicles)
• A valid driver's license to operate a motor vehicle. This license must have been held for at least one year prior to applying.
• A driving record will be required at the time of application, and it must be approved for the applicant to be considered for a position. Driver's license must be kept in good standing for the duration of employment.