What are the responsibilities and job description for the Housekeeping Supervisor position at 21c Museum Hotel?
Job Description
This position will be require supervising, training and inspecting the performance of assigned Housekeeping staff ensuring that all procedures are completed to the established standards. This person will assist where necessary to ensure optimum service to guests.
Job Responsibilities
- Supervise staff in the performance of all daily procedures to ensure they are completed to standard
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
- Prepare and distribute assignment sheets to assigned staff and review priorities
- Inspect guest rooms, guest corridors, elevator foyer area, vending area, service area including linen closet, staff restroom and storage area
- Inspect public areas/bathrooms, restaurants, offices and service areas after being cleaned by respective personnel, using designated checklists
- Assist staff with their job functions where needed to ensure optimum cleanliness and service standards for guests
- Knowledge of proper cleaning techniques and chemical handling, and use of equipment
- Computer mathematical calculations
- Ability to perform job functions with attention to detail, speed and accuracy
- Ability to maintain confidentiality of guest information and pertinent hotel data
- Ability to ascertain departmental training needs and provide such training
- Ability to direct performance of staff and follow up with corrections when needed
- Ability to input and access information in the property management system/computers
Job Requirements
- Prior housekeeping experience
- Excellent customer service skills
- Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance
- Stand or walk for an extended period or for an entire work shift. Requires repetitive motion.