What are the responsibilities and job description for the 21c LEX - Bell / Valet Attendant position at 21c Lexington-THG?
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Job Description
Reports to: Front Office Manager/Rooms Manager
General Purpose: Under general supervision, provides porter and valet services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests.
Specific Responsibilities:
- Greets and assists arriving guests with help unloading luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart. Valets offer to park guest's vehicle and give claim ticket.
- Assists departing guests by transporting luggage from room to lobby, and helping the guest load luggage into vehicle. Valets retrieve vehicle and assist guest with departure.
- Responds to guest needs by promptly delivering laundry, newspapers, iron & ironing board, additional linens, etc., in person.
- Responds to inquiries and promotes the hotel's services by explaining products/services. Provides the guest with up-to-date hotel information in order to enhance customer relations.
- Assists other employees and departments to contribute to the best overall performance of the department and hotel.
- Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
- Maintains a friendly, cheerful and courteous demeanor at all times not with just with guests and teammates, but also with passersby whose first impression of the hotel will be the people standing outside.
- Performs other duties as assigned, requested or deemed necessary by management.
Qualifications
- Must be able to drive vehicles with manual (stick shift) and automatic transmissions.
- Able to work flexible hours (nights, weekends).
- Responsible, dependable, punctual.
- Tactful, courteous, discreet.
- Strong communication skills; must be able to speak and understand English.
- Clean and professional appearance.
- Demonstrates enthusiasm for customer service.
- Must have and maintain a valid driver's license.
- Must pass a background check.
- Must be 18 years of age or older.
- Must be comfortable in various vehicle types and willing to train on manual transmissions to achieve proficiency within the first 90 days.
Education/Formal Training:
- High School diploma or equivalent
Experience:
- Must have at least two years driving experience with a clean driving record.
Physical Requirements:
- Must be able to operate two- and four-wheeled luggage carts, standard office equipment.
- Must be able to lift luggage, up to 70 lbs.
- Capable of prolonged standing, walking and climbing stairs;
- Exposure to outside elements.
Job Type: Part-time
Pay: From $12.00 per hour
Work Location: In person
Salary : $12