What are the responsibilities and job description for the E Bet Representative position at 210_Mohegan_Pocono Downs Racing, LP?
JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK: https://www.myworkday.com/mohegan/d/inst/1$9925/9925$9876.htmld Job Duties Interacts with customers by answering inbound customer service calls, responding to emails and performing outbound follow up calls as needed. Provides technical assistance to customers in relation to web sites. Establish and maintain new accounts. Funds existing accounts, by credit card, check, cash or mail. Handles sensitive information including credit card information and guest account security information. Performs daily data entry functions required to bring the internet wagering site online, verifies the accuracy of all daily track and wagering data and verifies the sites functionality. Account inquiries (balance, scratches, track conditions, results, etc.). Entry of horse names in computer system. Must be able to handle large volume of telephone calls at one time. Promote superior guest service. Minimum Qualifications High School diploma or general education degree (GED); two years related experience and/or training. Strong customer service skills with ability to interact effectively. Work Shift: Any (United States of America) Regular Knock, knock. Hear that sound? That's opportunity! What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe “The Spirit of Aquai”. Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.