What are the responsibilities and job description for the Shared Services Operations Administrator position at 2020 Companies?
Job Type
Regular
Work Location:
Client Support Center - Southlake, TX 76092
Overview
The Operations Administrator provides essential administrative and organizational support to ensure smooth day-to-day office operations. This role is ideal for a detail-oriented professional who thrives in a fast-paced environment, excels at multitasking, and takes pride in keeping teams organized, informed, and on track. The successful candidate will serve as a central point of contact for internal coordination, scheduling, communications, and administrative processes.
What's in it for you?
Administrative Support
Required
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
Regular
Work Location:
Client Support Center - Southlake, TX 76092
Overview
The Operations Administrator provides essential administrative and organizational support to ensure smooth day-to-day office operations. This role is ideal for a detail-oriented professional who thrives in a fast-paced environment, excels at multitasking, and takes pride in keeping teams organized, informed, and on track. The successful candidate will serve as a central point of contact for internal coordination, scheduling, communications, and administrative processes.
What's in it for you?
- Competitive pay, paid weekly
- Work remotely, from home
- Health/Dental/Vision benefits
- 401K Program with matching
- Paid Time Off
- Paid Holidays
- $30 Mobile Reimbursement
- Scholarship opportunities for employees and direct family members
- Employee Assistance Program
- Leadership Development Program
- Employees special pricing for multiple clients
Administrative Support
- Manage complex calendars, schedule meetings, and coordinate travel arrangements
- Prepare, proofread, and distribute correspondence, reports, presentations, and meeting materials
- Maintain organized physical and digital filing systems, ensuring documents are accurate, accessible, and up to date
- Answer and route emails and inquiries in a professional and timely manner
- Schedule and coordinate internal and external meetings, including preparing agendas, taking minutes, and distributing action items
- Assist in planning and executing company events, team meetings, and off-site activities
- Serve as a liaison between departments to facilitate communication and follow-through on operational tasks
- Enter and maintain accurate data in company databases, spreadsheets, and operations platforms
- Track project timelines, deadlines, and deliverables; flag issues to appropriate team members
- Prepare routine reports and dashboards summarizing operational or administrative activity
- Process expense reports, invoices, and purchase orders in accordance with company procedures
- Serve as the primary point of contact for facilities, IT support requests, and building management
- Develop and maintain standard operating procedures (SOPs) for routine administrative processes
- Identify opportunities to improve workflow efficiency and recommend solutions
- Support leadership with special projects and ad hoc administrative needs as they arise
Required
- 2 years of experience in an administrative assistant, executive assistant, or office coordinator role
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Exceptional organizational skills with strong attention to detail
- Strong written and verbal communication skills
- Ability to handle confidential information with discretion and professionalism
- Proven ability to prioritize and manage multiple tasks simultaneously in a deadline-driven environment
- Associate or bachelor’s degree in business administration or a related field
- Experience with project management tools (e.g., Asana, Monday.com, Trello)
- Familiarity with Salesforce
- Experience supporting senior leadership or executive teams
- Proactive & Self-Directed — Anticipates needs and takes initiative without waiting to be asked
- Collaborative — Works effectively across teams and builds strong working relationships
- Adaptable — Adjusts priorities gracefully when plans change
- Service-Oriented — Approaches every task with a helpful, can-do attitude
- Technologically Savvy — Comfortable learning new tools and systems quickly
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.