What are the responsibilities and job description for the Information Technology Support Specialist position at 20100US Inc.?
We are seeking a skilled and customer-focused IT Support Specialist to join the on-site technical support team of one of our international clients. The ideal candidate will be responsible for providing hands-on assistance to employees with hardware, software, and network-related issues, ensuring smooth day-to-day IT operations.
Key Responsibilities:
- Provide on-site technical support for desktops, laptops, mobile devices, printers, and other peripherals.
- Troubleshoot and resolve hardware and software issues in a timely manner.
- Install, configure, and maintain operating systems and applications.
- Assist with network connectivity issues and basic server support.
- Set up and maintain user accounts, permissions, and access rights.
- Document support requests, resolutions, and maintain accurate records in the ticketing system.
- Collaborate with other IT team members to escalate and resolve complex issues.
- Support onboarding and offboarding processes, including equipment setup and recovery.
- Maintain inventory of IT equipment and supplies.
- Ensure compliance with company IT policies and security protocols.
Qualifications:
- Associate or Bachelor’s degree in Information Technology, Computer Science, or related field.
- 2 years of experience in IT support or help desk roles.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with Microsoft 365, Active Directory, and basic networking concepts.
- Excellent problem-solving and communication skills.
- Ability to work independently and manage multiple tasks.
- Customer service-oriented with a proactive attitude.
Preferred Skills:
- Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk).
- Basic understanding of cybersecurity principles.
- Certifications such as CompTIA A , Network , or Microsoft Certified Professional (MCP) are a plus.
Working Conditions:
- This is a fully on-site role
- Primary work site will be Medina, OH. If necessary, up to once a week, support will be provided at Tiffin, OH.
- May require occasional lifting of equipment and travel between office locations.