Patient Navigator - Full Time Ambulatory Unit Bascom Palmer Eye Institute, Miami, FL

Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet. The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for a Patient Navigator in for the Department of Nursing - Ambulatory Unit in Miami, Florida. The Patient Navigator facilitates patients’ ability to obtain services by identifying barriers to care, coordinating the development of treatment plans, and monitoring the implementation and follow-up of services ordered by caregivers. CORE JOB FUNCTIONS Conducts patient information necessary for the development of an effective treatment plan. Identifies patients have access to social service programs for which they are eligible. Acts as liaison between patients and providers. Identifies and resolves real or perceived barriers to care. Participates with care team and patients on issues related to their health and life situations. Maintains current knowledge of community health, welfare resources, and any other programs available to patients. Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS Education: High School diploma or equivalent Experience: Minimum 3 years of relevant work experience Knowledge, Skills and Attitudes: Ability to process and handle confidential information with discretion. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with professional composure. Ability to maintain effective interpersonal relationships. Ability to understand and follow instructions. DEPARTMENT ADDENDUM Department Specific Functions Implements strategies to enhance the perioperative patient experience for surgical patients and their families. Communicates effectively the patient status to companion and or families. Anticipates possible delays and relays most updated information in a courteous, accurate and efficient manner to patient and companions/families. Facilitates intra unit information exchange among the Ambulatory Surgery Unit/Operating Room, 5th Floor Inpatient Unit and Preadmissions Unit. Coordinates the day addressing simultaneous tasks, utilizing resources and service recovery methods to solve problems resulting in improved perception of care as measured by Qualtrics. Oversees the waiting room areas both physically and emotionally and addresses concerns to appropriate department leaders. Is able to address issues with composure. Maintains example by providing the highest level of patient satisfaction in keeping with organization mission of performance excellence. Coordinates schedule to ensure front desk coverage and patient rounding. Reviews waiting room tracking board to assure accuracy and confidentiality. Serves as a resource and support to staff to establish an environment of proactive service recovery. Assists waiting companion/family members regarding area resources, such as restaurants, hotels, directions, and transportation if needed. Develops and maintains purposeful rounding tool and schedule. Maintains waiting room comfort and amenities. Troubleshoots problems independently and expeditiously Exercises discretion, unbiased and independent judgment in daily activities Coordinates preparation and presentation of operating reports such as Qualtrics and Top Box Score. Analyze patients’ comments, distributes them to leadership and contacts patient for service recovery. Maintains strong professional relationships with physicians, nursing, referral sources, staff, patients, and their families. Coordinates communication between patients, family members, medial staff, administrative staff, and leadership. Develops rapport with Executive Medicine team to assist with their patients visit. Investigates and directs patient inquiries or complaints to appropriate medical staff members; follows up to ensure satisfactory resolution. Provides recommendations and ideas regarding strategies involving patient experience improvements to administration. Identifies opportunities for improvement. Assists with committee/meeting preparatory activities. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status: Full time Employee Type: Staff The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.