Network Engineer, Intermediate

Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet. The University of Miami’s UMIT Department has an exciting opportunity for a The University of Miami’s UMIT Department has an exciting opportunity for a full-time Network Engineer, Intermediate to work onsite in Coral Gables, Florida. The Network Engineer, Intermediate serves as a troubleshooter on complex local and wide area networks and Voice/VoIP network problems. Additionally, the incumbent provides server hardware, operating system, and virtual hypervisor expertise to the team. An employee in this position installs and manages network communication equipment according to written and graphic specifications. Core Responsibilities: Performs moderately complex configuration and maintenance of multi-protocols enterprise network equipment, supporting University data, and optical network. Coordinates implementation and testing of changes to the network hardware, circuits, and software. Designs, implements, and maintains voice over IP solutions. Configures and troubleshoots data network routers and switches. Utilizes test equipment and network management components in the analysis and correction of technical problems. Performs first line problem resolution for network hardware and services. Assists in maintaining documentation of hardware and software. Monitors network performance levels and ensures network availability is maintained. Provides primary support for hardware used on the local area network, metropolitan area network (TLS), and wide area network. Answers questions to problems related to network services and provides guidance and direction to customers. Identifies and diagnoses moderately complex problems and factors affecting network performance. Alerts supervisor or more experienced technicians of network failures or degradation and performs corrective action. Monitors network performance using available software tools and monitoring hardware. Maintains network support databases. Submits documentation on diagnosis and correction of troubles. Adheres to University and unit-level policies and procedures and safeguards University assets. Department Specific Functions: Assists in maintaining the University of Miami’s networking infrastructure, including Voice over IP (VoIP) and legacy voice resources on multiple campus and remote sites. Serves as troubleshooter on Local and Wide Area Network problems (including VoIP). Analyzes, evaluates, and makes recommendation regarding new technology and trends to solve corporate needs. Supervises and assists the installation, upgrades and support of network, voice and contact center hardware and software. Assists other Network Engineers and Network Architects with day to day tasks. Assists in maintaining the University’s connections to regional, national and international networks and off-campus computing resources. Assists in producing and maintaining technical documents and contributes to the creation of policies and procedures, as well as infrastructure standards and support. Actively monitors network performance levels and ensures up-time is maintained. Primary emphasis is for support of the network and voice infrastructure. Identifies and diagnoses moderately complex problems and factors affecting performance. Alerts supervisor and/or senior engineer of network or voice failure/degradation and performs corrective action. Monitors systems and advises management of problems and resolutions, including providing applicable voice networking statistics. Provides resolution to problems reported with any network or voice system; 24 hours a day, 7 days a week (as assigned on a rotational basis) using the tools and resources available within the department. Is on-call to troubleshoot and resolve reported network and voice problems; 24 hours a day, 7 days a week (as assigned on a rotational basis). Submits documentation on diagnosis and correction of troubles. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. MINIMUM QUALIFCATIONS: Bachelor’s Degree in relevant field. Minimum 3 years of relevant experience. Skill in collecting, organizing, and analyzing data. Ability to recognize, analyze, and solve a variety of problems. Ability to exercise sound judgment in making critical decisions. Any appropriate combination of relevant education, experience and/or certifications may be considered. #LI-AS1 The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida. With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally. We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.