Desktop Support Technician

Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet. The Desktop Support Technician provides technical user advice and support to academic and administrative staff for problems and questions related to network communications. The Desktop Support Technician monitors systems and advises senior staff of network application status. Department Specific Functions • Manage and prioritize assigned support incidents and requests using the IT service management ticketing system. • Perform installation, configuration, and maintenance of Windows, Linux and Mac OS operating systems and applications • Provide hardware and software support for specialized engineering applications, including CAD and simulation software (e.g., SolidWorks, ANSYS, MATLAB) running on Windows and Linux platforms. • Manage the deployment, connectivity, and troubleshooting of various Internet of Things (IoT) devices, and embedded systems used for capstone projects and research. • Ensure the security and reliability of all research and instructional endpoints by performing timely security patching, managing system hardening, and verifying compliance with university and federal research data standards. • Assist faculty and students with the use and maintenance of specialized fabrication equipment such as laser cutters, CNC machines, and 3D printers connected to the departmental network. • Manage and verifying accuracy of IT asset management through regular data reconciliation, ensuring all endpoints and high-value equipment are properly recorded, registered, and integrated with deployment and security systems. Minimum Qualifications Education: High school diploma or equivalent Certification and Licensing: CompTIA A , Security and/or Network preferred Experience: Minimum 1 year of relevant work experience. Any relevant education, certifications and/or work experience may be considered. Knowledge, Skills and Attitudes: • Provide outstanding customer service by maintaining a professional, patient, and empathetic demeanor when interacting with faculty, staff, and students regarding technical issues. • Possess excellent interpersonal and verbal/written communication skills to translate complex technical information into easily understandable terms for non-technical users and to collaborate effectively with central IT teams. The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida. With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally. We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.