Catering Specialist

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES IF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITE Position Summary: This position is an entry level Convention Services/Catering position and responsible for booking catering only bookings (events with no guestrooms). Coordinating rooms only bookings and assist with Destination Services. This position is also responsible for monitoring the accuracy of physical sets within meeting spaces according to banquet event orders and diagrams while effectively managing and servicing groups of varying size for the successful execution of all details, enhancement of guest experience and maximum impact on overall revenue. Primary Duties and Responsibilities: includes but not limited to: Responsible for planning, up-selling and detailing of events from pre to post convention. Coordinating customer expectations, goals & objectives which include food & beverage, sleeping accommodations, transportation, audio visual, banquet room sets, entertainment, décor, billing, recreation and any special needs a group may require and communicating these requirements with all related departments. Reviews and communicates details of contracts, prepares Banquet Event Orders (BEOs) and Group Specification Guidelines (group resumes) Manages space requirements, guestroom blocks, scheduling, ordering of equipment and billing instructions Attends all scheduled departmental and event related meetings Provides customers with creative suggestions for innovative room sets, menus and event production Initiates and follows up on assigned leads Maintains complete knowledge of and compliance with all departmental policies, service procedures and standards Maintains positive guest relations at all times Resolves guest complaints and ensures guest satisfaction Monitors accuracy of physical sets within meeting space according to Banquet Event Orders (BEOs) and diagrams, including room temperature, cleanliness and maintenance of convention space Remains visible and available providing direction to guests as a first resource within the convention and expo center Handles daily changes and additional requests of on-site guests Locates, receives and delivers packages to groups and exhibitors within the group Logs and maintains all transactions of package handling Monitors operations of all departments assisting guests while on property to ensure a smoothly run program Works cohesively with co-workers as part of a team Maintains confidentiality of guest information and pertinent departmental data Advocate of the company’s Mission, Vision and Core Values on a consistent basis Secondary Duties and Responsibilities: Plans and coordinates with outside vendors to ensure successful programming for the group Assists with compliance of all Fire Marshall regulations Minimum Education and Qualifications: Bachelors’ Degree in Hospitality, Business Administration or a related field preferred Three years of experience in convention services or catering sales for a hotel with no less than 500 rooms Must have experience developing and maintaining business contracts, including the ability to evaluate, decipher contract details and support and maintain the integrity of the contacts In lieu of a Degree and previously mentioned experience 5 years in convention services or catering sales for a hotel with no less than 500 rooms Competencies: Incumbent will master the following competencies while in this position: Excellent communication and organizational skills Excellent presentation and interpersonal skills Proficient in Word and Excel Basic understanding of Mohegan Sun budget process Possesses sound business judgment, a high degree of personal motivation and a very strong work ethic Ability to effectively and strategically manage business segments of responsibility to protect primary revenue stream that comes from gaming Overall understanding of revenue management and its utilization to drive bottom line profit Ability to handle problems, including anticipating, preventing, identifying and solving them Thorough understanding of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment Ability to perform job functions with attention to detail, speed and accuracy Thinks clearly, remains calm and resolves issues using good judgment Thorough knowledge of meeting space and all areas of the casino Ability to work independently with minimal supervision Knowledge of all departments related to Banquets and Conventions Training Requirements: Knowledge of Mohegan Sun corporate and department policies and procedures Must complete the Core Manager Training course Pursuit of learning and self-development opportunities to enhance personal and professional growth Advanced knowledge of Delphi, Meeting Matrix, LMS and Passkey systems Safety and Fire Training SMART alcohol awareness Physical Demands and Work Environment: Travel may be required Must be able to stand and/or walk for extended periods of time Must be able to work various shifts and flexible hours This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary. Work Shift: Regular Knock, knock. Hear that sound? That's opportunity! . Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut. What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe “The Spirit of Aquai”. Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.