What are the responsibilities and job description for the Operations Specialist I position at 1st Summit Bank?
Essential Functions
- Supports the team in delivering high-quality client experiences
- Assists with client inquiries under supervision, providing prompt and professional service.
- Help prepare materials for client meetings, including gathering account information.
- Supports representatives in maintaining client relationships through timely follow-up and communication, under guidance from senior team members.
- Escalates any complex or unusual client issues to a Level II/III specialist or advisor.
- Assists with client onboarding, account maintenance, and operational processes
- Prepares, processes, and tracks new account paperwork and investment applications under supervision.
- Monitors pending business and follows up with clients, custodians, product sponsors, compliance, or operations staff as instructed to ensure timely completion.
- Keeps advisors informed about the status of applications, transfers, and other pending items with guidance.
- Assists with account maintenance requests such as beneficiary changes, transfers, withdrawals, and address updates.
- Maintains accurate client records and documentation in accordance with firm policies and regulatory requirements.
- Uploads documents and maintain organized client files within the firm’s systems.
- Excellent verbal and written communication skills.
- Strong organizational skills with exceptional attention to detail.
- Effective time management skills with the ability to manage multiple priorities and meet deadlines.
- Strong analytical and problem-solving abilities.
- Ability to work both independently and collaboratively in a team environment.
- High level of professionalism and discretion when handling confidential information.
- Proficiency in Microsoft Office Suite or related software.
- Strong interpersonal skills with the ability to build trust and rapport with clients and internal stakeholders.
- This position does not supervise employees.
- High school diploma or equivalent required; Associate’s or bachelor’s degree in finance, business, or related field preferred.
- 3–5 years of experience in financial services, operations, or administrative support required.
- Basic knowledge of financial forms or client account documentation preferred.
- Willingness to pursue FINRA licenses or insurance designations preferred.
- Ability to concentrate and perform responsibilities by maintaining a constant state of focus and mental alertness.
- Ability to lift up to 25 pounds.
- Ability to communicate in person, through email or via telephone with customers and staff members.
- Ability to sit or stand for an extended period.
- Specific vision abilities required by this job may include close vision and the ability to adjust focus.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions