Mortgage Loan Officer Assistant

ESSENTIAL FUNCTIONS:

• Provides a wide range of office services such as typing, data input, file review, customer and
   employee phone inquiries, filing and other duties as assigned.

• Administrative Support

o Assist Loan Officers with daily administrative duties.
o Schedule appointments and maintain calendars.
o Prepare and organize loan files and supporting documentation.
o Enter and update borrower information in loan origination systems (LOS).
o Maintain accurate records and filing systems.
o Scans documents and correspondence for inclusion into loan application.
o Acts as the liaison between internal and external customers, attorneys, insurance agents and Loan
   Officers.
o Gathers appraisal checks and coordinates between loan officer and mortgage processor to order
    appraisals.
o Gathers information to set up CIF for new customers and opening the deposit related accounts.

• Customer Service

o Serve as a point of contact for borrowers during the loan process.
o Answer questions regarding loan application status and documentation requirements.
o Communicate professionally with clients, real estate agents, title companies, and lenders.
o Follow up with borrowers to obtain missing information or documents.
o Follow up and respond to customer and in-house inquiries on transactions and provide quotes as
    needed.
o Contacts homeowners’ insurance agent and provides them with closing dates and mortgagee clause.
o Assist with loan closings by attending closings and getting the required signatures on all loan
    documents.

• Loan Processing Support

o Review loan applications for completeness and accuracy.
o Collect, verify, and organize borrower documentation such as income, asset, and employment
    records.
o Assist in ordering credit reports, flood determinations and other required services.
o Monitor loan pipelines and track application progress.
o Coordinate with processors, underwriters, and closing departments.
o Coordinates closing date with attorney, mortgage processor and Loan Officers.

• Compliance and Documentation

o Ensure loan files comply with company policies and regulatory requirements.
o Assist with preparing disclosures and loan-related documents.
o Maintain confidentiality of customer financial information.
o Support quality control reviews and audits.
o Reviews pending mortgage files for proper documentation and collateral.

• Reporting and Tracking

o Generate pipeline and status reports for Loan Officers and management.
o Track deadlines and ensure timely completion of tasks.
o Monitor outstanding conditions and assist in clearing them before closing.

• Perform other duties as assigned or directed.

REQUIRED SKILLS/ABILITIES:
• Excellent verbal and written communication skills.
• Exceptional organizational skills and strong attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to work independently to achieve goals and objectives.
• Proficient with Microsoft Office Suite or related software.

SUPERVISORY RESPONSIBLITY:

• This position does not supervise employees.

EDUCATION and EXPERIENCE:

• High School Diploma or equivalent required. Associate’s degree in business, Finance, Accounting
   or a related field preferred.
• Minimum of two (2) years of experience in mortgage lending, banking, financial services, loan
   administration, or administrative support required.
• Previous experience supporting Mortgage Loan Officers, Loan Processors, Underwriters, or other
   lending professionals preferred.
• Working knowledge of mortgage loan products, documentation, terminology, and the residential
   leading process preferred.
• Strong organizational, customer service, and administrative skills required.
• Valid NMLS license or the ability to obtain licensing within 90 days of hire, if
   required.
• Experience with Encompass or a similar Loan Origination System (LOS) preferred.

PHYSICAL REQUIREMENTS:

• Ability to concentrate and perform responsibilities by maintaining a constant state of focus and
   mental alertness.
• Ability to lift up to 25 pounds.
• Ability to communicate in person, through email or via telephone with customers and staff
   members.
• Ability to sit or stand for an extended period.
• Specific vision abilities required by this job may include close vision and the ability to
   adjust focus.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the
   essential functions.