What are the responsibilities and job description for the Customer Service Representative position at 1st Stop Inc.?
Job Description for Customer Service Representative (CSR)
General Summary:
The CSR is responsible for directly interacting with customers for the purpose of providing fast, friendly service.
Duties and Essential Job Functions:
1. People oriented, self-motivated, dependable and able to work efficiently.
2. Able to work effectively in a fast paced environment while maintaining total customer focus.
3. Provide superior Customer Service.
4. Must be able to individually and unassisted lift up to 50 lbs. and have no preexisting medical conditions that would prevent or compromise the lifting requirement.
5. Comply with Company Programs, Policies and Procedures.
6. Aide in ensuring financial integrity of the store through strict CSR accountability and adherence to Company Policy and Cash Control Procedures.
7. Aide in facilitating the efficient stocking and storing of merchandise by following defined Company work processes. Ensuring that all merchandise is present according to established sets, utilizing merchandise displays properly – including signage and presentation.
8. Follow Company Policies and Procedures as outlined, Company Communications and ensure Employee Compliance.
Knowledge and Skills:
1. Continual development of knowledge in areas of inventory management and merchandising practices.
2. Knowledge of cash handling procedures including CSR accountability.
3. Able to operate the POS and generate reports.
4. Good organizational skills.
Adept at learning how to solve problems and deal with a variety of situations where limited standardization exists.
Competencies:
1. Aligns motives, beliefs and values with 1st Stop’s values and beliefs.
2. Support ownership, growth, and be actively involved in their development.
Pay: From $12.00 per hour
Expected hours: 20.0 – 25.0 per week
Work Location: In person
Salary : $12