What are the responsibilities and job description for the Veterinary External Liaison (Account Representative) position at 1st Pet Veterinary Centers?
Description
About 1st Pet Veterinary Centers
1st Pet Veterinary Centers is a three-hospital veterinary practice in Arizona, offering emergency, urgent care, primary care, and specialty services across our Chandler, Mesa, and North Phoenix locations.
We are proud to be the only 100% Employee-Owned veterinary practice in America, practicing open-book management to empower our employee-owners to think, act, and succeed like owners.
What Makes 1st Pet Unique
To be the Ultimate Pet Care Experience for our patients, pet parents, and team members.
Why Join 1st Pet?
When you join our family, you can be more than just an employee; you can be an owner.With over 200 employees across three locations, we offer the stability and benefits of a large practice while maintaining the heart, voice, and empowerment of an employee-owned organization.
We Believe
Curious about employee ownership? Ready to find your “furever” home?
Please submit your resume (and cover letter if available). We look forward to meeting you, showing you around our beautiful facilities, and introducing you to our incredible team.
Requirements
About the Role
The Veterinary External Liaison (Account Representative) serves as a trusted relationship-builder between 1st Pet Veterinary Centers and referring veterinary practices throughout the Phoenix metro area. This role blends relationship management, education, and growth, acting as the external extension of our Client Service teams. Much like an internal CSR supports clients inside the hospital, this role supports referring clinics externally, ensuring they feel informed, valued, and confident partnering with 1st Pet.
What You’ll Do
About 1st Pet Veterinary Centers
1st Pet Veterinary Centers is a three-hospital veterinary practice in Arizona, offering emergency, urgent care, primary care, and specialty services across our Chandler, Mesa, and North Phoenix locations.
We are proud to be the only 100% Employee-Owned veterinary practice in America, practicing open-book management to empower our employee-owners to think, act, and succeed like owners.
What Makes 1st Pet Unique
- The only Fear Free Certified veterinary practice in Arizona
- Cat Friendly Certified
- AAHA Accredited Referral Hospitals
- Active Veterinary Social Worker Program supporting both team members and clients
- Dedicated Technician and Veterinary Assistant Training Programs focused on skill and leadership development
- Award-winning, beautifully designed hospitals, including the Veterinary Economics Hospital of the Year
- A culture many admire, but few achieve, driven by our core values: Professionalism, Exceptionalism, Trustworthiness, Compassion, Accountability, Reliability & Engagement
To be the Ultimate Pet Care Experience for our patients, pet parents, and team members.
Why Join 1st Pet?
When you join our family, you can be more than just an employee; you can be an owner.With over 200 employees across three locations, we offer the stability and benefits of a large practice while maintaining the heart, voice, and empowerment of an employee-owned organization.
We Believe
- Everyone deserves a voice
- Growth and development matter
- Strengths should be celebrated
- Our top priorities are patients, pet parents, and our people
- Competitive hourly wage
- Shift and weekend differential pay
- Medical, dental, and vision insurance after 30 days
- HSA & FSA options
- Paid vacation and sick time
- Generous CE allowances
- Generous staff discounts
- Uniforms provided if position applicable.
- Short- and long-term disability and life insurance plans
- 401(k) options
- Profit Sharing
- Employee Stock Ownership Plan (ESOP)
- Veterinary Social Worker Program for team and client support
Curious about employee ownership? Ready to find your “furever” home?
Please submit your resume (and cover letter if available). We look forward to meeting you, showing you around our beautiful facilities, and introducing you to our incredible team.
Requirements
About the Role
The Veterinary External Liaison (Account Representative) serves as a trusted relationship-builder between 1st Pet Veterinary Centers and referring veterinary practices throughout the Phoenix metro area. This role blends relationship management, education, and growth, acting as the external extension of our Client Service teams. Much like an internal CSR supports clients inside the hospital, this role supports referring clinics externally, ensuring they feel informed, valued, and confident partnering with 1st Pet.
What You’ll Do
- Build and maintain strong relationships with veterinarians, technicians, and Brand managers.
- Conduct consistent in-person visits to assigned veterinary clinics.
- Educate clinics on 1st Pet services, referral processes, and specialty offerings.
- Serve as the primary point of contact for assigned referral partners.
- Identify opportunities to grow referral relationships through trust-based engagement.
- Gather feedback and market insights to share with internal leadership.
- Collaborate with Marketing, Customer Service, Operations, and Medical teams.
- Track visits, follow-ups, and account activity using CRM and internal systems.
- Experience in veterinary medicine, animal health, or a veterinary-adjacent role preferred.
- Strong communication, presentation, and relationship-building skills.
- Comfortable working independently and managing a territory.
- Organized, accountable, and consistent with follow-through.
- Proficient with CRM software and Microsoft 365 tools.
- Valid driver’s license and ability to travel locally.
- Compassion for animals and a professional, service-minded demeanor.