What are the responsibilities and job description for the Product Support Specialist position at 1st Network Solutions?
Our client in the Suwanee area is looking to hire a full-time Product Support Specialist withing their customer service department. This global manufacturer offers great benefits and great company culture with future growth potential.
Responsibilities:
Technical Customer Support
• Serve as the primary technical point of contact for customers regarding product selection, applications, product compatibility, installation guidance, and general technical inquiries.
• Assist customers with troubleshooting product performance issues by gathering technical information and coordinating with Engineering and Technical Services.
• Interpret customer specifications, drawings, bills of material, and technical documentation to ensure accurate product selection and order configuration.
• Coordinate with Engineering and Product Management on custom products, special applications, and technical product requests.
Order & Project Management
• Manage customer orders throughout the complete order lifecycle, ensuring technical accuracy, pricing integrity, and timely fulfillment.
• Process customer orders, engineering changes, quotations, replacement orders, and product modifications accurately and efficiently.
• Review customer purchase orders for accuracy and alignment with product specifications.
Customer Relationship Management
• Build strong working relationships with customer stakeholders and understand their needs.
• Respond professionally to customer inquiries through phone, email, CRM, and other communication channels.
• Support resolution of customer concerns related to product performance, order fulfillment, quality, and delivery.
Requirements:
Product & Application Knowledge – Understands industrial products, customer applications, and manufacturing processes to recommend appropriate solutions.
• Customer Focus & Relationship Management – Builds trusted customer relationships while delivering responsive, value-added support.
• Technical Problem Solving – Analyzes customer issues, identifies root causes, and coordinates effective technical and operational solutions.
Strong mechanical and technical aptitude with the ability to understand industrial products, manufacturing processes, and customer applications.
• Ability to interpret technical specifications, engineering drawings, product documentation, and customer requirements.
• Strong analytical and problem-solving skills with the ability to identify issues, evaluate alternatives, and recommend effective solutions.
• Excellent verbal and written communication skills, with the ability to explain concepts to both technical and non-technical audiences.
• Strong customer service and relationship management skills with a consultative, solution-oriented approach.
1st Network Solutions is a full-service staffing and placement firm specializing in the placement of accounting & finance professionals in the Atlanta metro area.
Salary : $50,000 - $57,000