Member Service Advisor II - Full Time

Job Title: Member Service Advisor II

Status: Full Time

Location: Decatur, IL

Salary: $19.27

Benefit Information: https://www.1stmidamerica.org/docs/default-source/pdfs/benefits-summary-at-a-glance-2026.pdf

About Us:  

1^st MidAmerica is a trusted financial institution dedicated to providing exceptional service to our members. We pride ourselves on our commitment to the communities we serve and our focus on delivering an array of financial products for each step in their financial journey.  We are currently seeking motivated and member-oriented individuals to join our team as a Member Service Advisor.

Job Summary:  

We are seeking a Member Service Advisor to assist members and potential members with their Credit Union needs, including processing financial transactions, setting up new accounts, account maintenance, lending, and promoting products and services. 

Key Responsibilities:  

- Process deposits, withdrawals, and loan payments.

- Opening and closing accounts, and account maintenance.

- Process loan request.

- Keyholder duties, such as opening and closing the branch. 

- Provide excellent member service and resolve inquiries.  

- Promote products and services to meet member needs.  

- Ensure compliance with policies and regulations.  

Qualifications:  

- High school diploma or equivalent.

- 3 years similar or related experience preferred.

- Customer service experience. 

- Strong communication skills and attention to detail.  

What We Offer:  

- Competitive salary and benefits.  

- Opportunities for career growth.  

- Supportive team environment.  

Schedule:

- Monday – Friday 8:00 AM – 6:00 PM  

- Saturday Hours 8:00 AM – 12:00 PM  

- Full Time Employees have a 40-hour work week within the hours listed above.

Disclaimer: Must be able to work and travel to different credit union locations as determined by management.

1^st MidAmerica is an Equal Opportunity Employer.