Courtesy Pay Administrator/Collector

POSITION SUMMARY:  Under general supervision, uses established policy and procedure to track negative courtesy pay checking accounts as well as all other negative checking or savings accounts.  Will work with members in an effort to recover losses, track delinquent loans and carry out collection activities as directed.

PRIMARY DUTIES

• Tracks assigned delinquent loans and negative accounts and determines actions to take on each account, including repossession of collateral, filing lawsuits, recommending loans for charge off, or any other appropriate collection actions.  Documents actions taken.
• Keep track of assigned accounts to identify outstanding debts. Plan a course of action to recover outstanding payments and negotiating payoff deadlines or payment plans. Follows up with accounts as needed and documents all member interactions.
• Follows general loan collection policies as needed for delinquent checking accounts, and revokes account as needed.
• Conducts skip tracing research as necessary. This may involve contacting friends, relatives, law enforcement agencies, and door knocks.
• Complies with all applicable policies, laws, and regulations, with particular regard to the FDCPA (Fair Debt Collection Practices Act).
• Ability to analyze situations and make sound decisions regarding obtaining the satisfaction of the debt.
• Represents the credit union to the members and the community in a courteous and professional manner at all times.

OTHER DUTIES

• Performs other tasks as assigned.
• Assists other department personnel as necessary.
• Represents the Credit Union at various credit union or community events.
• Continues education of credit union philosophy/principles and meets compliance training requirements.
• Follows the expectations set in the Member Service Values.

Salary : $18