What are the responsibilities and job description for the Help Desk Engineer position at 1Rivet?
Help Desk Enginner
Location: Boston, MA
Hybrid
General Duties / Scope of Services:
Location: Boston, MA
Hybrid
General Duties / Scope of Services:
- Provide timely, comprehensive technical support to end users
- Availability: 8x5 (Monday-Friday) on-site (with limited opportunity for hybrid); ad hoc support as needed. Flexibility in number of contract days per month is also preferrable (e.g. option to reduce from 5 to 4 days per week, if appropriate for support needs)
- Local presence near Shell Boston office (individual or branch)
- Experience with Windows OS, macOS, PC and Apple hardware (including iOS/Android mobile)
- Experience with virtualized hardware (VMware) and server stacks
- Experience with cloud services (Microsoft Azure, AWS)
- Support deployment, configuration, and documentation of network, server, and service resources
- Develop and manage repeatable, documented, and preferably automated processes for provisioning and support of Windows and Mac hardware
- Proactive maintenance of client and server infrastructure, including updates and patch management
- Monitor security and backup systems; proactively remediate issues
- Coordinate warranty and non-warranty service for desktops, servers, and IT infrastructure (Shell and non-Shell hardware)
- Support and maintain security protocols and best practices
- Maintain a comprehensive inventory of IT hardware and software
- Support and maintain A/V and collaboration systems, including video conferencing setups
- Coordinate with the Global Shell IT organization as needed
- Technical support for on-site and virtual meetings and presentations
- Fulfill other duties as assigned
Salary : $45 - $50
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