HubSpot Administrator & Liaison

HubSpot CRM Administrator & User Support Liaison

Location: Waco, Texas
Compensation: Commensurate with demonstrated skill level and years of relevant experience

Position Overview

We are seeking a highly tech-savvy HubSpot CRM Administrator & User Support Liaison to help our team get the greatest possible value from HubSpot. This person will serve as our internal HubSpot resource—combining hands-on platform administration, process improvement, troubleshooting, and user support.

The ideal candidate understands how to build and maintain effective workflows, configure account and user settings, organize CRM data, and translate business needs into practical HubSpot solutions. Just as importantly, this person must be patient, approachable, and capable of helping users with varying levels of technical experience understand and confidently use the platform.

Key Responsibilities

• Serve as the primary internal point of contact for HubSpot questions, support, and best practices.
• Build, test, document, monitor, and improve HubSpot workflows and other automations.
• Configure and maintain user accounts, teams, permission sets, access levels, and account settings.
• Create and organize contact, company, deal, and other CRM record views to help users find and manage the information most relevant to their roles.
• Customize CRM properties, record layouts, pipelines, lifecycle stages, lists, forms, and related settings based on business needs.
• Help departments use HubSpot consistently across sales, marketing, service, and operational processes, as applicable.
• Train and coach users through one-on-one assistance, group sessions, written instructions, and practical demonstrations.
• Troubleshoot user issues, determine root causes, and coordinate with HubSpot Support or outside partners when necessary.
• Monitor CRM data quality, including duplicate records, incomplete information, inconsistent field usage, and data-entry standards.
• Develop reports and dashboards that provide clear, useful information to leadership and team members.
• Evaluate current HubSpot usage and recommend improvements that increase adoption, efficiency, automation, and return on investment.
• Assist with imports, exports, integrations, and connected applications while protecting data accuracy and appropriate access.
• Maintain clear documentation of workflows, configurations, changes, processes, and user guidance.
• Stay current on HubSpot product updates, new features, and recommended practices.

Qualifications

• Hands-on experience administering or power-using HubSpot in a business environment.
• Strong understanding of HubSpot workflows, automation logic, enrollment criteria, lists, properties, pipelines, record views, reports, dashboards, and user permissions.
• Demonstrated ability to translate business requirements into efficient CRM processes.
• Excellent troubleshooting, problem-solving, and organizational skills.
• Strong communication skills with the ability to explain technical concepts in clear, practical language.
• Patient and service-oriented approach to supporting users with different skill levels.
• High attention to detail and a strong commitment to data accuracy.
• Ability to manage multiple requests, prioritize effectively, and follow projects through completion.
• Sound judgment when handling confidential business, customer, and employee information.

Preferred Qualifications

• HubSpot certifications or formal HubSpot Academy training.
• Experience with one or more HubSpot Hubs, such as Sales Hub, Marketing Hub, Service Hub, Content Hub, Operations Hub, or Commerce Hub.
• Experience with CRM data governance, integrations, data migrations, lead routing, lifecycle management, or process documentation.
• Experience creating user training materials and leading live training sessions.
• Familiarity with spreadsheets, data analysis, and common business software integrations.

What Success Looks Like

The successful candidate will make HubSpot easier and more valuable for the entire organization. Users will know where to find information, understand how to complete their work, and have a reliable resource when questions arise. Workflows and settings will be intentional, documented, and regularly reviewed; CRM data will become more accurate and useful; and leadership will have greater visibility through relevant reporting and dashboards.

How to Apply

Please submit your résumé and a brief description of your HubSpot experience. Include examples of workflows, CRM improvements, user-support initiatives, reporting solutions, or other HubSpot projects you have completed. Applicants are encouraged to list any current HubSpot certifications.

We are an equal opportunity employer and consider qualified applicants without regard to legally protected characteristics.

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $55,000 - $65,000