Tier 1 IT Support Technician

Company Description

1Above Technology is a leading technology solutions provider established in 2005, with a strong presence in the Greater Los Angeles area and servicing companies nationwide. Our highly experienced team is passionate about technology and delivering the best innovations in technological solutions. At 1Above Tech, we believe in providing technology that works for you, not against you.

Role Description

This is a full-time, on-site role for a Tier 1 Helpdesk Technician in Richardson , TX. The Helpdesk Technician will be responsible for the following:

Key Responsibilities:

• Provide first-level technical support to end-users via phone, email, and in-person.
• Diagnose and troubleshoot hardware, software, and network issues.
• Assist with setting up and configuring computer systems and applications.
• Log and track all incidents and service requests using the help desk ticketing system.
• Escalate complex issues to Tier 2 or other appropriate IT staff.
• Follow up with end-users to ensure issues are resolved satisfactorily.
• Maintain up-to-date knowledge of company software and hardware.
• Assist in maintaining and updating help desk documentation and FAQs.
• Provide excellent customer service and maintain a high level of user satisfaction.

Qualifications

• Experience in desktop computer support and troubleshooting
• Proficient in providing help desk support
• Knowledge of computer hardware and software
• Strong problem-solving skills
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment
• Strong documentation skills
• Relevant certifications or degrees in computer science or a related field are a plus
• Strong Customer Service sills

Benefits:

Our benefits include:

Generous and flexible paid time off including paid personal time off

Competitive health insurance plans and 401(k) match after 1 year of employment

Compensation:

$22-25/hr based on experience