What are the responsibilities and job description for the Shift Leader position at 19042 Jersey Mike's Dayville?
We're looking for a Shift Leader to join our team! Earn $18/hour plus an additional average of $3-4/hour in tips! Must be 18 and have flexible availability.
Jersey Mike's has been serving up fresh-made subs with a smile since 1956. Every day, we bake our bread fresh, slice our meats and cheeses to order, and craft each sandwich to deliver an unbeatable experience we call “A Sub Above.” We’re passionate about our food, our customers, and the crew members who make it all happen.
What Makes You the Perfect Fit
Our Shift Leaders love people as much as they love a great sub. If you thrive on friendly banter with customers, take pride in making everyone feel welcome, and want to help lead a team that’s “A Sub Above,” we want you!
Responsibilities
- Greet every customer with energy, engage in genuine conversation, and make each visit memorable.
- Take orders accurately and process payments through the POS system and cash register.
- Lead shift operations and hold high standards for food prep, presentation, and safety.
- Prepare hot and cold subs to customer specs following all food safety and sanitation guidelines.
- Train new hires, coach the team in real time, and keep crew morale high.
- Monitor stock levels, minimize waste, and flag inventory needs to management.
- Operate kitchen equipment safely, including knives, grills, and slicers.
- Keep the restaurant clean: tables, floors, utensils, and restrooms.
- Ensure health code and food safety compliance at all times.
- Support management with day-to-day operational needs.
- Resolve customer complaints professionally and in line with Jersey Mike’s standards.
- Wear the required uniform and uphold company dress code standards.
Experience & Qualifications
- Proven experience in a quick service, fast-food, or similar restaurant environment.
- Demonstrated supervisory or team leadership experience in the hospitality or food service industry.
- Familiarity with POS systems for transaction processing and reporting.
- Experience with inventory control, food safety standards, and food production processes.
- Prior involvement in shift management, staff training, or assistant manager responsibilities is a plus.
Requirements
- Must be 18 years of age or older.
- Must obtain ServSafe Food Manager Certification within 30 days of hire.
- Energetic, hard-working, and ethical with a genuine passion for hospitality.
- Strong understanding of and commitment to all company policies and procedures.
- A team-first mindset and willingness to support and uplift others.
- Flexible availability, including days, nights, weekends, and holidays.
- Ability to stand for extended periods and thrive in a fast-paced environment.
- Positive attitude and dedication to delivering excellent customer service in every interaction.