Community Banker

Summary:

Supervises the daily activities of the Personal Banking and Teller staff while in compliance with established policies and procedures.  Creates a work schedule for the retail staff to ensure that customers are served promptly, are receiving quality customer service and that bank resources are being utilized wisely.  The Community Banker is responsible for training, coaching and mentoring direct reports to create a strong retail team.   Responsible for making business development calls and promoting the bank’s Merchant Capture and Credit Card Sales program.   Refers customers to other bank departments including wealth management and insurance.   Will fill in as a Teller or Personal Banker when needed. 

Position Expectations

• Train, schedule and coordinate activities of the department by assigning work, answering questions, solving problems and explaining policies and procedures to staff and customers.
• Conducts performance appraisals, interviews prospective employees and handles discipline of employees when necessary according to established Human Resources Policies. 
• Manages and maintains a proper supply of vault cash, verifying cash received, and maintains inventory of negotiable instruments including gift cards. 
• Conducts staff meetings to review problems, update progress on sales goals and explain new policies, procedures and security measures.
• Conducts ongoing coaching sessions with each employee to ensure performance expectations are being met for each Personal Banker and Teller.  Oversees the staff’s efforts to make referrals to appropriate personnel.
• Counsels customers regarding financial matters, informing them of the bank’s products, services and interest rates.  Suggests a strategy to obtain the best results based on individual resources.
• Maintains a portfolio of specific accounts, is responsible for account retention and resolving customer’s problems to their satisfaction.
• Is responsible for contacting current bank customers by phone or email and conducting business development calls to solicit new business to meet specific goals.
• Performs other related duties as assigned by manager or a member of the Executive Management Team.

Required Education and Experience

• A High School Diploma.  Some college level courses or related banking courses preferred.
• A minimum of five years retail banking experience
• Two years of supervisory experience
• Sales experience a plus

Additional Competencies

• People Skills
• Customer Focus
• Managing Performance
• Interpersonal Communication
• Business Skills
• Technical knowledge of computer operations
• Quality Driven
• Sound Judgement
• Self-Management Skills
• Personal Integrity & Ethics
• Self-Starter
• Well-Organized

Required Abilities

• We are proud to be an ADA employer.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position.
• Ability to type and file documents proficiently
• Ability to operate office equipment of varying heights, sizes and positions by reaching, handling, fingering, bending, stooping, kneeling and feeling
• Ability to obtain documents, files, and supplies of varying sizes, heights and weights by reaching, handling, stretching, lifting, bending, climbing, stooping, kneeling and feeling
• Ability to effectively exchange information in a verbal, visual and written fashion 
• Ability to apply common sense understanding in order to problem solve by analyzing, observing, and prioritizing.  Reads material and identifies relevant details; judges accuracy and appropriateness
• Ability to lift and carry a weight of up to 20 pounds for a short period of time.
• Ability to sit for long periods of time.
• Ability to effectively interact with others, including but not limited to internal and/or external customers, members of management, and vendors.
• Ability to work a regular, predictable schedule.

Salary : $47,500 - $60,000