Agribusiness Customer Service Representative

Job Title:

Agribusiness Customer Service Representative

Department/Group:

Porter Hay Insurance

Reports To:

Lynn Gibbs

Location:

Alexis, Illinois

Exempt Status:

Non-Exempt

Level/Salary Range:

$17.00 - $20.00/hour

Position Type (i.e.: full-time, part-time, job share, contract, intern):

Full Time

Created/Updated:

April 17, 2026

EEO Class:

Summary:

We are looking for a service-oriented, detail-focused professional to join our team as an Agribusiness Customer Service Representative. This is a great opportunity to grow within a stable and respected industry, while gaining hands-on experience, learning from industry experts, and building long-term career skills.

Position Expectations

Key Responsibilities

• Deliver prompt, accurate, and friendly service to clients and internal team members
• Respond to client inquiries, process updates, and assist with policy documentation for farm and crop insurance
• Support producers with client communication and account servicing
• Maintain accurate client records and task follow-ups in our management system
• Stay informed on industry trends and carrier guidelines
• Identify opportunities to improve coverage or streamline service

What We’re Looking For

• Strong organizational and communication skills
• Attention to detail and a proactive mindset
• Ability to work well in a team environment
• Comfortable using computers and learning new systems
• A professional, client-focused approach

Required Education and Experience

• Prior customer service or administrative experience
• A current Property & Casualty license (or willingness to obtain) 
• Customer Focus
• Managing Performance
• Interpersonal Communication
• Sound Judgement
• Personal Integrity & Ethics
• Self-Starter
• Well-Organized

Required Abilities

We are proud to be an ADA employer.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position.

• Ability to operate office equipment of varying heights, sizes and positions by reaching, handling, fingering, bending, stooping, kneeling and feeling
• Ability to obtain documents, files, and supplies of varying sizes, heights and weights by reaching, handling, stretching, lifting, bending, climbing, stooping, kneeling and feeling
• Ability to effectively exchange information in a verbal, visual and written fashion 
• Ability to apply common sense understanding in order to problem solve by analyzing, observing, and prioritizing.  Reads material and identifies relevant details; judges accuracy and appropriateness
• Ability to lift and carry a weight of up to 20 pounds for a short period of time.
• Ability to sit for long periods of time.
• Ability to effectively interact with others, including but not limited to internal and/or external customers, members of management, and vendors.
• Ability to work a regular, predictable schedule.