What are the responsibilities and job description for the Client Service Associate position at 1840 & Company?
Client Service Associate
Client Service Associate
1840
In Office, Chicago, Illinois, United States
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Non-Negotiable
About the Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
About the Job
The client service associate is a critical part of the Client team, responsible for delivering extraordinary client service and care. As one of the first associates clients connect with, the client service associate is instrumental in making sure clients have a positive experience that exceeds their expectations. If you love building relationships, connecting with clients, managing a diversity of tasks, have a strong attention to detail, and want to be an important part of a growing team, then this opportunity is for you. The successful associate will be professional, caring, and genuinely demonstrate the highest level of client service.
Job Overview
- Employment Type:Full-Time Independent Contractor
- Department:Customer Service/Support
- Job Level:Junior
Education & Experience
- Years Of Experience:1 Year
- Business Model:B2B (Business-To-Business)
- Minimum Education Level:
- Qualification:Any
Skills
- Tools/Platforms:Sales ForceCrm / Support PlatformsMs Office SuiteRedtailCrm / Customer Success Tools
- Additional Skills:None
- Common Methodologies/Frameworks:Customer Communication StrategyCustomer Success Management (Csm)Customer Support Workflow ManagementCrm Utilization & Data Management
- Additional Skills:None
- General Skills:Customer SatisfactionCross-Functional Collaboration
- Additional Skills:None
- Soft Skills:Problem SolvingMultitaskingPresentation Skills
- Additional Skills:None
Requirements
- Technological Requirements:
- Language:English
- Location:United States
Responsibilities
Responsibilities
- Build and maintain client relationships aimed at client retention; manage new client implementation process, coordinate, and direct client activities with other team members and assist as necessary
- Maintain client paper files and electronic data files in a timely manner; compile quarterly asset values for billing, journals, transfers, invoicing, annuity fees, commission fees and collection consulting fees
- Responsible for the day-to-day administrative duties of the office, including but not limited to coordinating and scheduling appointments, marketing, accounts payables, receivables, supporting receptionist as needed
- Understand the client's overall business needs and help identify value-added services that Client can provide
- Review activities within the job scope for sufficient controls to prevent errors, fraud and misstatements of financial results
- Attend and participate in learning opportunities through client service associate meetings and internal resources made available through compliance, practice management, etc.
- Perform other duties as assigned
Qualifications
- High school diploma required; bachelor's degree preferred
- Financial services experience or applicable internship experience
- Wealth management experience a plus
Skills and Knowledge
- Strong PC proficiency with MS Office Suite, CRM (Salesforce, Redtail, etc.)
- Experience with eMoney a plus
- Positive attitude toward client relations to provide exceptional, proactive client service
- Demonstrated ability to manage multiple tasks and maintain the necessary attention to detail
- Strong verbal and written communication skills are essential to effective client relationships
- Highly organized with strong analytical skills
- Able to work in a team environment
We welcome your interest in being a part of our firm. We believe in giving associates progressive opportunities, actively nurturing professional growth and giving back to the community. We are dedicated to building a diverse culture where everyone has the support they need to achieve their career goals. We offer an innovative workplace and a culture that fosters camaraderie, teamwork and work-life balance.
By submitting your application, you agree to the collection and use of your personal information as described in our Employee and Applicant Privacy Notice.
Salary & Benefits
- Break:Paid30
Working Hours
- Monday:9 A.M. - 6 P.M.
- Tuesday:9 A.M. - 6 P.M.
- Wednesday:9 A.M. - 6 P.M.
- Thursday:9 A.M. - 6 P.M.
- Friday:9 A.M. - 6 P.M.
- Saturday:9 A.M. - 6 P.M.
- Sunday:9 A.M. - 6 P.M.