Receptionist/Administrative Assistant

Receptionist / Front Desk – Customer Service, Admin & Shop Support

Pay: $29,280 – $45,760 per year (based on experience) Performance Bonus
Location: 1836HD – Geronimo Business Park, Seguin, TX (between San Antonio & Austin)

Company Overview

1836HD is the Home of Certified Service, proudly serving San Antonio, Austin, Houston, Dallas–Fort Worth, Texas Hill Country, and Phoenix, AZ with both mobile and in-shop repairs. We specialize in HD trucks & equipment, motorcoaches & RVs, trailers, generators, and construction/ag equipment.

We operate from a brand-new, state-of-the-art facility at Geronimo Business Park, designed for efficiency and a professional customer experience. As an established and growing company, we are looking for a professional and organized Receptionist / Front Desk team member to keep our shop running smoothly and ensure our customers receive exceptional service.

Position Summary

The Receptionist / Front Desk position is a customer-facing, administrative support role responsible for greeting guests, answering phones, booking appointments, processing payments, and assisting management with day-to-day tasks.

To be successful in this role, you must be a great communicator with excellent phone and in-person customer service skills, and you must be highly computer proficient — including experience with MS Office, CRM platforms, and scheduling systems. In addition to administrative duties, this role will also take ownership of shop upkeep, including cleaning management, yard organization, and trash removal coordination, to ensure a professional and welcoming environment.

Key Responsibilities

• Answer inbound calls and direct them appropriately to management or technicians
• Greet customers, vendors, and visitors at the front desk in a professional manner
• Book appointments and manage the shop calendar in our CRM system
• Collect signed Service Agreements, process payments, and close out invoices
• Assist with scheduling technicians for in-shop and mobile service appointments
• Order parts and track deliveries as directed by management
• Maintain accurate records and update the CRM with customer and job details
• Provide general administrative assistant support to management, including document prep and reporting
• Manage shop upkeep tasks, including coordinating cleaning, organizing the yard, and handling trash management
• Keep the front desk and reception area clean, organized, and welcoming

Qualifications

• Must be an excellent communicator with professional phone, email, and in-person skills
• Strong computer proficiency required, including MS Office (Word, Excel, Outlook) and CRM platforms
• Previous experience as a receptionist, administrative assistant, or customer service representative preferred
• Strong organizational and multitasking skills with attention to detail
• Experience with scheduling software, invoicing, or parts ordering a plus
• Ability to manage cleanliness and organization of the shop/yard environment
• Positive, team-oriented attitude and willingness to assist across departments

Schedule

• Full-time, Monday through Saturday
• In-office, front desk position at our Seguin facility
• Overtime may be required during peak periods

What We Offer

• Salary Range: $29,280 – $45,760/year depending on experience
• Performance-based bonuses tied to efficiency, customer service, and administrative accuracy
• Growth opportunities into Service Coordinator or Management roles as we expand
• Supportive, team-oriented environment
• Work in a modern, professional shop facility designed for customer comfort and team productivity
• Veterans are strongly encouraged to apply

How to Apply

Apply on really or email your resume to employment@1836hd.com.
For questions, call our shop at 830-510-1836.

Job Type: Full-time

Pay: $29,280.00 - $45,760.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Work Location: In person

Salary : $29,280 - $45,760