Property Services Specialist - Austin Based

About 1836 Property Management:

1836 Property Management is a growing Austin-based firm known for combining high standards, strong systems, and a people-first approach to caring for both investors and residents.

We invest heavily in technology, training, and processes so our team can focus on thoughtful decision-making and meaningful client relationships.Our team members are supported by clear expectations, collaborative leadership, and opportunities for growth as the company scales.

If you’re looking for a long-term career with a company that values accountability, transparency, and continuous improvement, and where strong performance is recognized and rewarded, 1836 Property Management is a place to build something you can be proud of.

Position Summary:

1836 Property Management is seeking a Property Services Specialist to support our Property Management teams by serving as the primary point of contact for resident service issues and investor-funded property repairs.

This role oversees service coordination for 2–3 property management teams, supporting a portfolio of approximately 260–540 units. This position coordinates maintenance-related issues performed by outside vendors. We are seeking a candidate that has experience with evaluation, coordination, communication, and investor advocacy.

The Property Services Specialist must think like an investor, communicate like a customer care professional, and operate with strong judgment under pressure.

The ideal candidate will possess a client-focused mindset and a commitment to maintaining high service standards. They will care for the emotional, financial and logistical journey of both new and seasoned investors as well as the actual properties we manage through great listening, sound decision making, collaborative problem solving and consistent professionalism.

This role requires a highly organized, detail oriented, engaged, and self-starting individual who understands the value of building relationships with their clients, customers, and teammates. This position should not feel transactional and requires extreme care to build trust with investors and residents.

Maintenance Service can be a high volume and high pressure environment. A sense of urgency is required for this position as well as doing what it takes to get the job done. The right fit for this role will be able to thrive in a fast paced environment all while providing detailed, transparent, and professional communication.

Key Responsibilities:

Service and Vendor Coordination:

• Review, triage, dispatch, and prioritize incoming maintenance requests in a timely, accurate, and efficient manner
• Troubleshoot all requests for service to determine any applicable prior history, potential solutions and best course of action
• Dispatch, coordinate, and manage third-party vendors
• Ensure top quality and timely completion of work
• Review and approve invoices, ensuring fair pricing and accuracy
• Communicate and collaborate with vendors to seek win-win solutions, build new relationships and replace vendors that no longer perform

Investor & Resident Relations:

• Serve as a calm, knowledgeable point of contact for residents and investors
• Translate technical issues into clear, understandable terms for residents and investors
• Manage the maintenance process through proactive communication, responsiveness, and follow-through
• De-escalate concerns preserving long-term relationships

Operational Excellence:

• Follow and enforce company policies related to approvals, documentation, notices, and timelines
• Manage a high volume of requests with strong organization and prioritization
• Ensure a one business day response time is followed for all communications
• Meet or exceed company set KPIs
• Work collaboratively with Real Estate Investment Managers to efficiently manage assigned investment portfolios
• Identify process gaps, suggest improvements and seek opportunities to add value
• Increase skills and update knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations
• Participate in marketing events to promote the company's services such as trade shows
• Participate in social gatherings to foster a warm, fun, and close-knit company culture

Licensing Requirement:

As this role involves decision-making related to investor-owned assets and funds, an active Texas Real Estate License is required.

Candidates without a license must be fully committed to obtaining one within the first 90 days of employment or they will be terminated.

The license will be held with and sponsored by 1836 Realty, LLC. As a condition of employment, the employee may not hold or maintain their real estate license with another brokerage. License sponsorship must be transferred to and remain with 1836 Realty, LLC for the duration of employment.

The right candidate will deliver the following at the end of the first 90 days:

• Ability to navigate and use various software successfully including but not limited to Buildium, Google Drive, Monday.com, etc.
• Identify, troubleshoot, & dispatch repair request to the appropriate vendor
• Proactively follow up on all open maintenance issues and abide by set procedure timelines
• Review, upload, & approve invoices for ordered work within procedure timelines
• Ensure a one business day response time for all communications
• No overdue tasks
• Ability to navigate, facilitate and deliver positive investor and resident interactions.
• Interact with vendors professionally
• Ability to deliver work on time with little to no errors
• Contribute to solutions for problems as they arrive
• Completely own any tasks or responsibilities assigned
• Meet or exceed company set KPIs
• Ability to self manage workload and deliver without fail

Required Skills/Qualifications:

• Exceptional organizational and time-management skills
• Ability to prioritize tasks in a fast-paced environment
• Strong written and verbal communication skills
• High level of professionalism
• Strong problem-solving skills and attention to detail
• Professional demeanor
• Proactive and self-motivated
• Ability to work independently and as part of a team
• Quickly learn and master new software
• Proficient with computers, web based: 2 years
• Prior education or experience with residential maintenance and/or construction is a plus

Hours:

Office hours are 9am - 4:30pm, Monday-Friday, with some after hours calls and oversight . Salaried employees are expected to handle some pertinent, time sensitive, calls and emails outside of normal hours.

Location:

In-Office / Hybrid model - Austin, TX 78704

• During training, employees will be required to be in the office.
• Once approved to work on their own, the work location will shift to a hybrid work model.
• Please note that the schedule below may vary depending on performance.
• Presence may be required more frequently due to scheduled in-person meetings, operational needs, training, team building, and/or to improve on any skills or deficiencies.
• 1-6 months: 4 days per week in office, 6-12 months: 2 days per week in office, 1 year: 1 day per week in office.
• Some transit to properties will be required.
• Required to live within a 1 hour drive of Austin with the ability to come into the office 3 days per week, if needed.

Benefits:

• Health care with 50% paid by the employer for the employee, available after 30 days of employment
• Health Savings Account option

Education:

• Associates degree required
• Bachelor's degree preferred Required

Language:

• English required
• Spanish-preferred

Required licenses or certifications:

• Real Estate License required (or must become licensed within the first 90 days of employment)
• Driver's License

Pay: From $70,000.00 per year

Benefits:

• Health insurance
• Health savings account

Work Location: In person

Salary : $70,000