What are the responsibilities and job description for the Customer Experience Leader (Operations In-Training) position at 1800gotjunk?
Ready to build a high-energy career where every day is different? Join our Field Sales & Service Team and help us deliver exceptional customer moments and powerful service experiences. We're Southwind— the highest-performing 1-800-GOT-JUNK? franchise group — built on integrity, accountability, and investing in people.
About Us: At 1-800-GOT-JUNK?, we're a fast-paced and fun operation that helps people in our community get rid of unwanted items responsibly. We do it like no one else with our professional, on-time service and friendly, uniformed team.
We're hiring ambitious, outgoing and active individuals who are committed to providing exceptional customer experiences.
Position: Customer Experience Leader (Operations In-Training)
As a Customer Experience Leader training in Operations, you will be trained at all levels to fast-track from Customer Experience Leader to Certified Sales Leader to Senior Sales Leader to Operations. In this position you will oversee daily logistics, route planning, and scheduling to ensure excellent service delivery and management our team of drivers and crew members. Your leadership will be critical in maintaining our high standards and achieving business goals.What We’re Looking For:
- Sales-Minded: Confident closing on-site sales and maximizing job value
- People-Focused: Personable, positive, and service-oriented
- Reliable & Coachable: Shows up, contributes, and adapts
- Strong Communicator: Clear, professional, and solution-driven
- Experience in delivery, warehouse, retail, hospitality, sales, customer service or general labor is a
plus.
What You'll Do:
- Deliver Exceptional Service: WOW our customers with your positive attitude and outstanding service.
- Drive and Load Trucks Safely: Lead, train, and motivate a team of drivers and crew members on client sites to ensure efficient and safe truck operations.
- Handle Junk Removal: Perform both heavy and light lifting to clear junk from residential and commercial locations.
- Manage Efficiency: Manage daily operations, monitor and improve operational performance and customer satisfaction metrics.
- Represent Our Brand: Collaborate with marketing to drive local outreach and customer acquisition.
- Development: Participate in daily recorded role-play scenarios to support ongoing training, skill development, and performance improvement.
Why Us? Southwind encourages team members to lead with innovation and purpose. We're a company built on integrity, teamwork, and ongoing development.
- Competitive payment structure $22 - $24hr (Hourly Pay Profit Share Performance-Based Bonuses)
- Full Time Hours consisting of 4 weekday Shifts 1 weekend shift
- Opportunities for professional growth and development.
- Enjoy dynamic, engaging workdays with varied responsibilities.
- Award-winning workplace ("Best Places to Work" and "Fast 50 Company").
- Full benefits package with Medical/Vision/Dental coverage and retirement options.
Southwind encourages team members to lead with innovation and purpose. We're a company built on integrity, teamwork, and ongoing development. Join us and help redefine home services. Apply Now!
Salary : $22 - $24