What are the responsibilities and job description for the Customer Care Associate position at 1800contacts?
Who we are
SeekWell is the parent company of 1-800 Contacts, The Framery, and Hello Eyes. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come!
The Details
- Shift: Monday-Friday 4pm-8:30pm (MST)
- Starting Base Pay: $19.00 per hour
- Please note that this role is ON-SITE in our Salt Lake Distribution Center
What You’ll Do
- Resolve Customer Agents issues promptly.
- Work on Customer requests involving expiration dates on lenses, lot numbers, adjusting shipments for customer needs, and processing Saturday deliveries.
- Help process international orders needing extra documentation.
- Fixing print problems and releasing held orders.
- All around problem solving.
Why We Will Love You
- High school diploma (or GED equivalent)
- Call Center experience is a plus.
- Self-starter, driven, motivated, proactive, and disciplined.
- Ability to multitask and prioritize at the same time.
- Be innovative and think on the fly.
- Know how to have fun and work hard!
- Live the company values: Big-hearted, Tenacious, Unconventional, Better together!
Perks
- Deep discounts on lenses, glasses, and other services
- Amazing healthcare coverage
- Tuition Reimbursement
- 401(k) match
- Exposure and training to other roles in the company
- Career pathing, internal internships (i.e. finance, marketing, HR, etc.) and other development opportunities
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Salary : $19