Front Desk Receptionist Medical Office

Benefits:401(k)Bonus based on performanceOpportunity for advancementPosition SummaryWe are seeking a professional, organized, and detail-oriented Front Desk Receptionist to join our medical practice. The ideal candidate must have prior experience working in a medical office, be proficient in eClinicalWorks (eCW), and have strong knowledge of medical insurance processes including eligibility verification, authorizations, and billing coordination.This position requires excellent customer service skills, multitasking ability, and a solid understanding of front-end medical operations.QualificationsMinimum 1 year of experience working in a medical office (urgent care experience preferred)Proficient in eClinicalWorks (eCW)Strong understanding of medical insurance (commercial, Medicare, Medicaid, workers compensation, and no-fault)Knowledge of insurance eligibility verification and prior authorizationsFamiliarity with medical terminologyHigh school diploma or equivalent (Associate degree preferred)Excellent communication and interpersonal skillsStrong organizational and multitasking skillsProfessional demeanor and appearanceMust speak SpanishKey ResponsibilitiesPatient Intake & Front Desk OperationsGreet and check in patients in a professional and courteous mannerVerify patient demographics and update records in eClinicalWorksCollect copays, deductibles, and outstanding balancesScan and upload insurance cards and identificationSchedule, reschedule, and confirm appointmentsAnswer multi-line phone system and respond to patient inquiriesInsurance & Billing SupportVerify insurance eligibility and benefitsObtain and track prior authorizationsUnderstand referral requirements and coordinate as neededEnsure accurate insurance entry into eCWCommunicate coverage details and financial responsibility to patientsAssist billing department with claim-related inquiriesMaybe asked to assist in provider credentialing material collectionAdministrative DutiesMaintain HIPAA compliance at all timesManage incoming/outgoing faxes and medical records requestsMaintain organized front desk areaSupport clinical and administrative staff as neededAssist with daily reconciliation and reportingSkills & CompetenciesStrong attention to detailAbility to handle high patient volumeProblem-solving mindsetAbility to manage difficult conversations professionallyTeam-oriented but able to work independentlyWork EnvironmentFast-paced medical office/urgent care settingRequires prolonged sitting, standing, and computer useMay require occasional evening or weekend availability

Salary : $20 - $25