Manager, Restaurant

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

POSITION SUMMARY:

Under the direction of the Vice President – Food & Beverage, the incumbent is responsible for the operation of the venue, ensuring the utmost level of guest service & team member performance, and development of innovative service enhancements upholding all brand standards and core values, while meeting or exceeding Hard Rock’s business objectives.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Exhibit conduct in accordance with all IGB and Hard Rock Casino Rockford departmental policies and procedures.
• Ensure that all set-up duties are completed on time.
• Assists in the training and evaluation of restaurant personnel and enforces food and beverage policies and procedures.
• Ensures sanitation compliance throughout restaurant.
• Promotes positive customer relations; handles customer complaints.
• Foster a winning, solution-oriented work environment, motivating and engaging
  team members to continuously deliver the best possible service to our guests.
• Inspect and ensure that all facilities and equipment are in excellent working condition and meet all regulatory requirements.
• Provide for ongoing inspections and taste tests to ensure consistency and outstanding quality in both food and service.
• Ensure activities comply with relevant statutory and regulatory requirements, legal demands and professional and ethical standards.
• Comply with all internal policies and procedures.
• Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion, and Dedication.
• Perform other duties as assigned.

NON-ESSENTIAL JOB FUNCTIONS

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

• Degree in Hospitality, Business or related field required.
• A minimum of two (2) years’ experience as a high-end Restaurant Manager or the equivalent combination of education and experience. 
• Must have experience in supervising professional hospitality teams.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board standards. 
• Must successfully pass background check.
• Must maintain strict confidentiality relative to financial data and casino policies.
• Must be at least twenty-one (21) years of age.
• Prior experience opening new properties/outlets strongly preferred.
• Must be able to work holidays and weekends, as well as flexible shifts.

KNOWLEDGE OF:

• Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook, and Power-Point.
• Knowledge of the principles and practices within the Food & Beverage/Hospitality profession required.

ABILITY TO:

• Frequently stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk, or hear; and taste or smell. While performing the duties of this job, the employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• Work in a hectic, fast-paced, and often crowded and noisy environment. May be exposed to casino related environmental factors including, but not limited to, second-hand smoke, excessive noise, and constant exposure to the public. 
• Communicate effectively with guests in English, specific to position duties and responsibilities.

Pay Range: