Residential Aide

PRIMARY FUNCTION/PURPOSE:

The Residential Aide will be the primary connection between the operations staff and the clients. The residential aide will spend a large amount of time with the residents. They will spend this time helping clients who need more hands-on assistance. They will also provide insight into the current atmosphere in the facility and what the current client complaints or recommendations. 

DUTIES AND RESPONSIBILITIES 

• Document all residents, staff, and visitors entering and exiting the building; complete census forms, report all incidents, and log all events in the Facility Logbook.
• Facilitate new resident admissions and move-outs.
• Record all daily census reports in the CARES system.
• Generate and submit nightly rosters to funding sources.
• File all paperwork relating to shift coverage.
• Provide a professional greeting to all visitors and callers.
• Performs the day-to-day monitoring of the residents’ on-site activities 
• Performs hourly inspections of the facility and immediate neighborhood, and documents/reports any incidents 
• Assists in the planning and organization of recreational activities, events, and outings.
•   Wakes the clients as needed, provides clothing and personal care items to clients 
• Ensures that the clients are out of the dormitories according to policies and procedures 
• Reminds clients of their daily schedules and assists clients with their daily living skills 
• Processes new client intake information and bed assignment, maintains the daily census records, and provides DHS with daily census figures. 
• Secures the clients’ personal property and maintains an inventory of the client’s belongings 
• Observe the behavior of clients, reporting any unusual behavior to the case management and clinical staff 
• Oversees the shelter at night and responds to any requests from the clients who are awake 
• Works collaboratively with the Program Aides/ Case Managers in providing crisis intervention in an emergency.
• Complete electronic shift summaries and incident reports 
• Assists in the Cafeteria with meals being served to clients at breakfast, lunch, and dinner 
• Performs other duties as assigned by the Residential Aide Supervisor or other supervisory staff 

POSITION REQUIREMENTS: 

• A High School Diploma or GED required 

• 1 year of experience working with homeless mentally ill adults or other special needs populations 

• Excellent oral, writing, and listening skills 

• Knowledge of Microsoft Office Suite, especially e-mail, Word, and Excel; computer literate.

• Bilingual or multilingual a plus 

POSITION SCOPE: Responsible for providing safety and general support to assigned programs in various departments or divisions.

PROBLEM-SOLVING: Problems encountered by the incumbent are straightforward and can usually be resolved using common sense or through supervisory guidance.

KNOWLEDGE: Job duties require a general familiarity with 163-IC Inc programs, services, and operations. 

FISCAL RESPONSIBILITY: Makes routine, relatively low-cost expenditures, as delegated by supervisor.

CONTACTS: The incumbent works primarily with the Shelter Director; external contacts are frequent and limited in scope.    

AGENCY EXPECTATIONS OF ALL EMPLOYEES

Adheres to 163^rd Street Improvement Council Policies and Procedures.  Acts as a role model within and outside the agency.  Performs duties as workload necessitates.  Attendance and Dependability: The employee can be depended on to report to work at the scheduled time and is seldom absent from work.  The employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious about assignments.  Communication and Contact:  the employee communicates both verbally and in writing with superiors, colleagues, and individuals inside and outside the 163^rd Street Improvement Council.  Relationships with others:  the employee works and communicates effectively and relates well with others, including superiors, colleagues, and individuals inside and outside the 163^rd Street Improvement Council. The employee exhibits a professional manner in dealing with others and works to maintain constructive working relationships.  Employee adheres to the mission statement and guiding principles.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment described here is representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, stoop, use hands or fingers, feel objects, tools, or controls, reach with hands and arms, climb stairs, balance, kneel, talk or hear.  The employee must occasionally lift and/or move up to 10-15 pounds.  Specific vision abilities required by the job include close vision and distance vision.  Must be able to travel locally using public transportation.

 OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA):

The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions for workers by setting and enforcing standards and by providing training, outreach, education, and assistance. The 163rd Street Improvement Council complies with all applicable OSHA standards, rules, and regulations in addition to keeping our workplaces free of serious recognized hazards.