Bellman

THE AMERICAN HOTEL In the heart of downtown Atlanta, history meets hospitality at The American Hotel Atlanta, Tapestry Collection by Hilton — a landmark property with a story as bold as the city itself! Originally opened in 1962 as Atlanta’s first modern hotel welcoming guests of all backgrounds, The American continues to embody a spirit of inclusivity, style, and Southern hospitality. This 315-room property features nearly 20,000 square feet of flexible meeting space, multiple dining outlets, and a location just steps away from Centennial Olympic Park, the Georgia World Congress Center, State Farm Arena, and Mercedes-Benz Stadium. Whether hosting business travelers, conventioneers, or weekend explorers, The American delivers a unique blend of mid-century design, vibrant social spaces, and authentic Atlanta energy. THE ROLE Position: Bell Person Reports To: Guest Service Manager COMPANY OVERVIEW: Valor Hospitality is a leading hotel management company that is a trend setter in the hospitality market. The company is recognized by owners, investors, developers, and guests as an innovative partner to drive revenue and increase profits. We believe that the highest form of compliment is respect for each associate, both as an individual and as a valued part of our organization. We will do our best to encourage communication, and we will listen with an open mind to new ideas. Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism. In addition, we are committed to you, and your career advancement and we will provide you the opportunity to be successful. POSITION PROFILE: Greet all guests of the hotel, assist with check in and checkout, help guests transport or retrieve personal items, respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum guest satisfaction. ESSENTIAL JOB FUNCTION: Manage walk in traffic; open doors while guests are being greeted in a friendly and courteous manner. Accompany guests that need assistance with luggage to or from room. Answer calls, explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and any other hotel questions. Check luggage for hotel guests both for day and overnight. Maintain the designated stations in the lobby, standing alert to be easily summoned for fronts. Maintain the cleanliness of the bell stand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests. Post the daily events board and entertainment board in the lobby. Maintain an open communication line through all shifts by proper use of interdepartmental shift log. Deliver messages and valet to guest rooms. Perform the duties of a valet. Assist front desk with key inventory twice weekly. DESIRED SKILLS AND QUALIFICATIONS: Education: High school education or equivalent experience. Experience: Customer Service in a guest contact role preferred. Skills and Abilities: Ability to communicate with guests, respond to questions and inquires, knowledge of hotel services, local area events and activities. BENEFITS PACKAGE Competitive Salary Daily Pay! Team Member Hotel Discount Program Uniforms Provided for most positions Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options Paid PTO 401k with employer match Food and Beverage Discounts Tuition Reimbursement Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company. We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans. Our mission to go beyond hospitality by creating memorable experiences and lasting connections with our guests. It's our uncomprising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. Our culture runs on passion, enthusiasm and fun. We love what we do! We set the bar high and we are relentless in our pursuit to re-define hospitality.