Banquet Supervisor - The American Hotel

THE AMERICAN HOTEL In the heart of downtown Atlanta, history meets hospitality at The American Hotel Atlanta, Tapestry Collection by Hilton — a landmark property with a story as bold as the city itself! Originally opened in 1962 as Atlanta’s first modern hotel welcoming guests of all backgrounds, The American continues to embody a spirit of inclusivity, style, and Southern hospitality. This 315-room property features nearly 20,000 square feet of flexible meeting space, multiple dining outlets, and a location just steps away from Centennial Olympic Park, the Georgia World Congress Center, State Farm Arena, and Mercedes-Benz Stadium. Whether hosting business travelers, conventioneers, or weekend explorers, The American delivers a unique blend of mid-century design, vibrant social spaces, and authentic Atlanta energy. THE ROLE Position: Banquet Captain Reports To: Catering Service Manager, Banquet Manager COMPANY OVERVIEW: Valor Hospitality is a leading hotel management company that is a trend setter in the hospitality market. The company is recognized by owners, investors, developers, and guests as an innovative partner to drive revenue and increase profits. We believe that the highest form of compliment is respect for each associate, both as an individual and as a valued part of our organization. We will do our best to encourage communication, and we will listen with an open mind to new ideas. Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism. In addition, we are committed to you, and your career advancement and we will provide you the opportunity to be successful. POSITION PROFILE: POSITION PROFILE: Supervise banquet staff in the completion of the assigned functions and set-up, as well as oversee the service and break-down functions in a safe, accident-free manner. Expected to always be attentive to guest needs and making them feel welcome, comfortable, important and relaxed. ESSENTIAL JOB FUNCTION: Check server’s and house person’s BEOs to ensure that all information is accurate. Check room set-up to see that BEO directions are completely followed. Ensure that all public areas are neat and clean. Contact group representatives. Explain how to make contact; if needed throughout the function. Ensure that any & all Food & Beverage items are presented and served correctly, adhering to the standards set out by the property and noting any special requests & instructions, outlined on the Banquet Event Order for the event. Ensure that communication is constantly maintained between the Culinary Department Representative & the Banquet Team during the event, alert team members of any changes in the schedule of service, challenges or adverse comments that may arise during the service of an event. Compile check from the Banquet Event Order, at the end of the event or function, ensuring that the correct numbers of items/number of persons are charged for, and that the check is posted to the correct master account, present the check to the clients for signature. Ensure that all relevant & applicable paperwork is filled out correctly, including the Captain’s Consumption Sheets and Captain’s Report and copies distributed as required. Ensure that staff members return all equipment to the storage areas and that the room/area is left clean and tidy. Unconsumed Liquor & Wines should be returned to the Banquet Beverage Service Bar. Compile the station register and assign duties to banquet staff and supporting banquet captains, assigned to that specific event or function. Ensure that the name of every staff member assigned to an event or function appears on the banquet sign-in sheet, and that the staff signs the sheet, prior to leaving the event or function. Prepare the area or room in its entirety for a function or event, prior to the guest’s arrival. Recap all banquet checks at end of day and turn in to Night Audit. Perform other related duties as assigned or requested by Supervisors/Managers. DESIRED SKILLS AND QUALIFICATIONS: Education: High school education or equivalent experience. Skills and Abilities: Able to read, speak and understand English. Able to lift, push, carry 20 - 40 lbs. Stand continuously for long periods of time. Communicate information and hotel services to management, staff and guests. BENEFITS PACKAGE Competitive Salary Daily Pay! Team Member Hotel Discount Program Uniforms Provided for most positions Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options Paid PTO 401k with employer match Food and Beverage Discounts Tuition Reimbursement Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company. We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans. Our mission to go beyond hospitality by creating memorable experiences and lasting connections with our guests. It's our uncomprising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. Our culture runs on passion, enthusiasm and fun. We love what we do! We set the bar high and we are relentless in our pursuit to re-define hospitality.