Deputy Chief Information Officer

We’re seeking a dynamic and experienced technology leader to join our team as Deputy Chief Information Officer. In this senior supervisory role, you’ll work closely with the Court Chief Information Officer (CCIO) to oversee daily desktop IT operations, lead strategic initiatives, and drive continuous improvement across our technology landscape.

Key Responsibilities:

• Supervise and support the desktop support team to ensure seamless day-to-day operations.
• Collaborate with the CCIO on high-impact projects and organizational technology goals.
• Contribute to strategic planning, budgeting, and workforce development.
• Monitor performance through results, stakeholder feedback, and regular reporting.

This is an excellent opportunity for a forward-thinking professional who thrives in a collaborative environment and is passionate about leveraging technology to enhance organizational performance. 

• Provide direct leadership and oversight to the desktop support team, ensuring timely and effective resolution of technical issues for users and courtrooms throughout Palm Beach County
• Develop and implement support strategies, standards, and procedures to enhance end user service delivery and customer satisfaction
• Monitor team performance, set clear goals, and conduct regular evaluations to promote accountability and continuous improvement
• Serve as the escalation point for complex technical issues, coordinating with other IT units as needed to ensure swift resolution
• Collaborate with the Chief Information Officer to align desktop support operations with broader IT initiatives and strategic goals
• Lead training and development efforts to build technical expertise and customer service skills within the support team
• Oversee asset management related to end-user devices, including procurement, deployment, maintenance, and lifecycle planning
• Analyze support trends and metrics to identify areas for improvement and recommend technology or process enhancements
• Ensure compliance with security policies, data protection standards, and IT governance frameworks in all desktop support activities

Bachelor’s degree in information technology, computer science, management information systems, business management or administration or closely related filed. 

Minimum 2 years of supervisory experience and 5 years of project management experience.

Preferred:

Experience supervising a high volume desktop support team or courthouse desktop environment; experience with Office 365 and/or Windows 11

Knowledge Skills and Abilities

• Technical Expertise: In-depth knowledge of Windows 11/O365 desktop support operations, including hardware, software, operating systems, and troubleshooting methodologies in a secure, enterprise environment.
• Leadership & Supervision: Proven ability to lead, mentor, and manage technical staff, fostering a collaborative and high-performance team culture.
• Customer Service Orientation: Commitment to delivering high-quality support services with a focus on responsiveness, professionalism, and user satisfaction.
• Project Management: Strong skills in planning, executing, and overseeing IT projects, including resource allocation, scheduling, and risk management.
• Documentation & Process Development: Ability to develop, maintain, and enforce technical documentation, standard operating procedures, and service-level agreements.
• Strategic Thinking: Capacity to contribute to long-term IT planning and align desktop support services with organizational goals and judicial priorities.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical information clearly to non-technical stakeholders, including judges, court staff, and external partners.
• Budget & Resource Planning: Familiarity with IT budgeting processes, cost estimation, and resource planning in a public sector or court setting.
• Vendor & Technology Evaluation: Ability to evaluate, recommend, and manage vendor relationships and assess new technologies for potential implementation.
• Security & Compliance Awareness: Understanding of IT security best practices, data privacy regulations, and compliance requirements relevant to court systems.
• Adaptability & Continuous Learning: Willingness to stay current with emerging technologies, industry trends, and evolving best practices in desktop support and IT management. 

During the Application Process please upload the following ATTACHMENTS if applicable:

• Proof of education
• Proof of certifications/licenses

Notice:

Incomplete applications will not be considered.  Applications will continue to be received until the position is filled.  Submission of an application does not guarantee the applicant an interview.   Applicants will be subject to a criminal background check.   We are an Equal Opportunity Employer.  We do not discriminate on any of the protected classes.  

If you are a person with a disability who needs any accommodation in order to participate in the interviewing process once selected, you are entitled, at no cost to you, to the provision of certain assistance. Please contact the Americans with Disabilities Act Coordinator, Palm Beach County Courthouse, 205 North Dixie Highway West Palm Beach, Florida 33401; telephone number (561) 355-4380 at least 7 days before your scheduled either in-person or telephonic interview; if you are hearing or voice impaired, call “711.”

Salary : $111,851